Retail Team Leader

Vera Bradley; Buffalo (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their team as a Store Associate. In this role, you will provide daily direction and training to store associates while promoting a collaborative work environment. Your ability to motivate and lead will help exceed sales goals and enhance customer relationships. This position offers a unique opportunity to engage with a vibrant community and contribute to a brand known for its commitment to quality and customer satisfaction. If you're passionate about retail and eager to make a difference, this role is perfect for you!

Benefits

Generous Employee Discount

Leadership Development Opportunities

Holistic Wellness Program

DailyPay Option

401k with Company Match

Volunteer Paid Time Off

Pet Insurance

Cell Phone Discount

Employee Referral Bonus

Qualifications

• High school diploma or equivalent preferred.
• Prior retail and management experience strongly preferred.

Responsibilities

• Motivate team to create a positive customer experience.
• Assist with store operations and visual merchandising.
• Act as a liaison between associates and leadership.

Skills

Customer Service

Team Leadership

Communication Skills

Problem Solving

Detail Orientation

Education

High School Graduate

Tools

Retail POS System

Job description

time left to apply End Date: May 27, 2025 (26 days left to apply)

job requisition id R019024

In partnership with store leadership, work alongside store associates providing daily direction, communication and training to execute daily action plans in accordance with Vera Bradley’s objectives and standards.

ESSENTIAL DUTIES & RESPONSIBILITIES (Note: Other duties may be assigned)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Set high standards and motivate the team to create The Experience
• Responsible for exceeding sales goals, building store traffic, converting Guests, interacting with the product, and promoting campaigns and contests to drive brand awareness and lasting customer relationships
• Act as a Brand Ambassador consistently modeling and upholding the Vera Bradley Core Values
• Assist leadership team with planning, implementing, and maintaining the visual merchandising brand standards
• Assist with store operational duties including inventory, ordering, training, Fussy Matrix, e-mailing and calling Guests, and opening closing
• Act a liaison between store associates and store leadership to create a fun and collaborative work environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between creating The Experience, store associate engagement and shrink

EDUCATION AND/OR EXPERIENCE

• High School graduate or equivalent strongly preferred
• Prior retail experience strongly preferred; prior management experience strongly preferred
• Experience in specialty retail strongly preferred
• Experience with retail POS system a plus

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Dependable with open availability and flexible to work nights, weekends and holidays
• Strong desire and ability to serve customers and solve problems
• Ability to lead, motivate and promote a team environment
• Excellent interpersonal, written and verbal communication skills
• Detail oriented with the ability to manage multiple tasks simultaneously
• Must be polished, polite and professional
• Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness
• Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment

ENVIRONMENT & PHYSICAL DEMANDS

The environmental and physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constant walking and standing; frequent bending, stooping and reaching
• Must be able to work with strong fragrances and scents in the form of eau de toilette, burning candles, bath and shower gel, body lotion, hand cream and bar soap throughout the work day.
• Strong sensory skills such as good eyesight, good hearing, and dexterity
• Ability to consistently lift 10-35 lbs; Occasionally lift up to 55 lbs with the ability to push or pull more than 55 lbs

$18.00 per hour

BENEFITS

• Incentive eligible position, based on achievement of company and store metrics
• Opportunity to serve your community by taking advantage of volunteer paid time off
• Generous employee discount on Vera Bradley products
• Opportunities for leadership development, skill development and career advancement.
• Holistic wellness program providing no cost access to a variety of financial, physical, and mental wellness experts
• DailyPay option for wage payment
• 401k with generous company match, immediate vesting (service and age requirement)
• Ancillary Benefits including pet insurance, cell phone discount, employee referral bonus and much more!

Equal Opportunity Employer/Vets/Disabled

Vera Bradley is an Equal Opportunity Employer and Affirmative Action Employer.

Vera Bradley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For more information, please click the following links:

Vera Bradley's Equal Employment and Affirmative Action Policy

Know Your Rights: Workplace Discrimination is Illegal (in English)

Know Your Rights: Workplace Discrimination is Illegal (in Spanish)

Pay Transparency (in English)

Pay Transparency (in Spanish)

E-Verify Participation Poster

Right to Work Poster (English)

Right to Work Poster (Spanish)

California Privacy Notice

If you need a reasonable accommodation for any part of the employment application process, please send an e-mail to [e-mail] . Please include the accommodation you are requesting and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation and other EEO/Affirmative Action issues will be responded to from this e-mail address.

Our intention is to fill this opening within 30 days of the original posting date and applications will be accepted on an on-going basis until the position is filled.

About Us

Vera Bradley began as an instinct.

An instinct fueled by the optimism, passion, and bold self-expression of our founders, who imagined a more colorful, beautiful world — specifically a more beautiful world of bags and travel accessories.

They listened to themselves and invited generations of women to listen to be their own muses. That, together with a passion for design, artistry, and craft, has inspired independent women everywhere to embrace their very personal and unique individual styles.

We exist to champion all the ways women move today, enriching everyday moments and playing a supporting role in their adventures. We do that by listening to our own muse, and to yours. In a very real sense, Vera Bradley belongs to every woman who rejects the notion of sameness and the suggestion of conformity and chooses to be bold and expressive in all the ways that matter to them.

Vera Bradley designs for you, because Vera Bradley is you.