Retail Team Leader at Cheviot

Ohio Valley Goodwill Industries; Cheviot (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a Retail Team Leader to join their dynamic team in Cheviot. This role involves assisting the Retail Store Manager in daily operations, supervising and training retail associates, and ensuring excellent customer service. The ideal candidate will have strong supervisory skills and a passion for supporting individuals with disabilities and homeless veterans. If you thrive in a fast-paced environment and enjoy working with a diverse team, this opportunity is perfect for you. Join a mission-driven organization that values community and service!

Qualifications

• 1+ year of supervisory experience preferred.
• Ability to perform physical activities like walking and lifting.

Responsibilities

• Assist the Retail Store Manager with daily operations.
• Supervise and train retail associates, ensuring compliance.

Skills

Customer Service

Supervisory Skills

Conflict Resolution

Communication Skills

Education

High School Diploma

Tools

Computer

Phone

Job description

Join to apply for the Retail Team Leader at Cheviot role at Ohio Valley Goodwill Industries.

Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in Ohio. Using our retail store network, we generate revenue to support individuals with disabilities and homeless veterans.

Role and Responsibilities

1. Assist the Retail Store Manager with store operations.
2. Ensure compliance with policies, including theft reporting and illegal activities.
3. Resolve customer complaints impartially and refer unresolved disputes to the manager.
4. Supervise and train retail associates, providing coaching and corrective guidance.
5. Recommend disciplinary actions to the Assistant Manager or Manager.
6. Monitor sales transactions and ensure proper procedures are followed.
7. Handle escalated customer issues.
8. Inspect and validate pricing and production quality.
9. Ensure the production team meets goals.

Supervisory Responsibilities

1. Train and delegate work to Donation Attendants, Merchandise Processors, and Sales Associates.
2. At least 1 year of supervisory experience preferred.
3. Ability to perform physical activities like walking, standing, bending, and climbing.
4. Work flexible hours supporting store operations.
5. Communicate effectively in English with customers and staff.

Physical Requirements

1. Stand or sit for extended periods.
2. Bend, twist, lift, and carry up to 35 pounds.
3. Work in a moderate noise environment.
4. Operate a computer and phone, with close vision required.
5. Maintain regular attendance.

If you’re seeking a rewarding experience, please complete the application and attach a detailed resume. Incomplete applications will not be considered.

Pay rate: $13.00/hour.

EEO Employer/Vet/Disabled

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