Retail Team Lead - Operations

Northern Tool + Equipment; Saint Peters (MO); On-site; Full time

Job summary

Join a leading company as a Retail Operations Team Lead, where you'll champion operational efficiency and customer service. Your role will involve assisting customers, maintaining store organization, and supporting management. Enjoy competitive pay and benefits in a supportive community.

Benefits

Health, dental, vision, and 401(k) plans

Employee discounts

Daily pay options

Incentive programs

Qualifications

• At least 1 year of retail experience.
• Ability to lead, guide, and mentor staff.
• Excellent communication skills.

Responsibilities

• Provide courteous, professional service to meet customer needs.
• Lead and execute operational functions for store efficiency.
• Maintain a neat store environment.

Skills

Leadership

Communication

Customer Service

Flexibility

Job description

Join to apply for the Retail Team Lead - Operations role at Northern Tool + Equipment

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Description

Do you like to champion operational efficiency and exceptional customer service?

As a Retail Operations Team Lead, you will be responsible for greeting and assisting customers, maintaining in-stock merchandise, upholding an organized and clean sales floor, promoting the Northern Tool credit card program, selling extended service protection plans on qualifying items, and supporting the management team with day-to-day store operations. At Northern Tool + Equipment, we serve tradespeople who keep our country running and weekend warriors who aspire to do the same. Our mission is to ensure they have the right tools for the job and a hassle-free shopping experience. Your positive and professional attitude contributes to our culture and helps us leave a lasting impression.

Key Responsibilities

1. Provide courteous, professional service to meet customer needs.
2. Lead and execute operational functions for store efficiency, inventory accuracy, and readiness.
3. Maintain a neat store environment, including merchandising, planograms, displays, and stocking.
4. Lead by example and take on additional responsibilities as needed.
5. Support store leadership by serving as Floor Leader (about 25% of the time) and opening/closing the store.

Qualifications

• At least 1 year of retail experience.
• Ability to lead, guide, and mentor staff.
• Flexible availability, including some weekends and holidays.
• A love of tools and equipment.
• Excellent communication skills.
• Ability to lift 70 lbs.
• Service-focused mindset.

About Us

Northern Tool + Equipment is a family business rooted in Minnesota’s Iron Range, committed to serving tradespeople and enthusiasts. With over 130 stores across 24 states, we offer top brands, custom tools, and equipment designed for durability and performance. We value hard work, dedication, and a blue-collar ethic. Recognized by Forbes as a Top Midsize Employer in 2023, we offer competitive pay, benefits, discounts, flexible schedules, and a supportive community where your growth is encouraged.

Compensation & Benefits

• Hourly pay between $13.40 - $20.25, based on experience and location.
• Full-time, with flexible scheduling.
• Health, dental, vision, and 401(k) plans.
• Employee discounts and daily pay options.
• Incentive programs.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Management and Manufacturing
• Industry: Retail