Retail Team Lead — Lead a Baking Pop-Up (Charlotte)

King Arthur Baking Company; Charlotte (NC); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability (short/long-term)

Life Insurance

Parental Leave

PTO

Holidays

401k Match

Volunteer Hours

Profit Sharing

ESOP

Co-employee Ownership

Job summary

King Arthur Baking Company seeks a Retail Team Lead to manage the daily operation of the King Arthur Baking Pop-Up Retail Store in Charlotte, NC. You’ll support and motivate Retail Associates to engage customers and share the joy of baking.

Reporting to the Retail Store Manager, this full-time role requires retail leadership, strong communication, and a passion for baking. On-site shifts and a collaborative team environment are offered.

Qualifications

• 3 years’ experience leading a high performing retail team.
• Schedule flexibility including evenings and weekends.
• Broad knowledge and experience of retail store sales.
• Enthusiasm for baking.
• High standards for service.
• Proficiency in using Microsoft Office.
• Ability to work in a fast-paced environment.
• Strong desire to learn and be excited by change and new challenges.
• Strong organizational skills.
• Proven ability to juggle the hands-on with the administrative needs of a retail environment.
• Excellent communication skills both verbal and written.

Responsibilities

• Motivate and inspire your team to provide an exceptional customer experience.
• Promote and monitor quality service among staff through training and acting as a positive role model.
• Be personally available to all customers to communicate and identify their needs and address their questions or concerns.
• Work with Retail Assistant Store Manager and Human Resources to hire and evaluate Retail Associates (retail I, II and seasonal).
• Keep daily deposit log; approve ADP timecards and time-off requests.
• Create a culture of accountability by ensuring procedures and metrics are followed.
• Open and close the retail store and POS operations.

Skills

Retail leadership

Customer service

Communication

Organizational skills

Microsoft Office

Time management

Adaptability

Team motivation

Sales knowledge

Tools

Microsoft Office

Job description

King Arthur Baking Company seeks a Retail Team Lead to manage the daily operation of the King Arthur Baking Pop-Up Retail Store in Charlotte, NC. You’ll support and motivate Retail Associates to engage customers and share the joy of baking.

Reporting to the Retail Store Manager, this full-time role requires retail leadership, strong communication, and a passion for baking. On-site shifts and a collaborative team environment are offered.