Retail Team Lead: Drive Sales, Service & Store Growth

PUMA Group; Pooler (GA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Bonus

Benefits

Equal opportunity employer

Job summary

PUMA Group in Pooler, GA is seeking a customer-focused retail associate to deliver exceptional service while helping drive store sales and KPIs.

You will support the Store Manager with recruiting, training and staffing; manage payroll control, scheduling, and inventory to maintain profitability and accuracy.

This role requires 1–2 years in apparel retail, strong communication, teamwork, and the ability to work non-traditional hours, including weekends and evenings.

Qualifications

• 1–2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear).
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups.
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers.
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager.
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts.
• Responsible for handling and processing incoming and outgoing merchandise.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Responsible for maintaining a safe, healthy and compliant working and shopping environment.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

Skills

Customer service

Retail experience

Communication skills

Team player

Microsoft Office

Retail software

Lift up to 30 pounds

Tools

MS Office

Job description

PUMA Group in Pooler, GA is seeking a customer-focused retail associate to deliver exceptional service while helping drive store sales and KPIs.

You will support the Store Manager with recruiting, training and staffing; manage payroll control, scheduling, and inventory to maintain profitability and accuracy.

This role requires 1–2 years in apparel retail, strong communication, teamwork, and the ability to work non-traditional hours, including weekends and evenings.