Retail Team Lead: Customer Service & Store Ops

America’s Antique Mall; Highland (IN); Sur place; USD 23 000 - 24 000; Plein temps

Résumé du poste

America's Antique Mall in Highland, IN is seeking an energetic Retail Team Lead to join our team. The role supports store operations, guides shifts, assists shoppers and vendors, and ensures daily standards are met.

The Retail Team Lead will operate the register, follow cash-handling procedures, train new staff, and help open/close the store while maintaining a welcoming environment for customers and vendors.

Qualifications

• High school diploma or equivalent required.
• 1+ year of leadership or key-holder experience.
• 2+ years in retail, customer-service, hospitality, or related experience preferred.
• Strong communication, organization, and customer-service skills.
• Dependable, professional, and able to take initiative.
• Basic computer and point-of-sale skills.
• Ability to work days, evenings, weekends, and some holidays.
• Ability to lift up to 30 pounds.

Responsabilités

• Provide professional service to shoppers and vendors
• Support daily store operations and assigned employees
• Open and close the store according to established procedures
• Operate the point-of-sale system and follow cash-handling procedures
• Help train new employees on basic store procedures
• Maintain a clean, organized, and welcoming store
• Assist with shopper and vendor questions
• Help resolve routine shopper concerns
• Lead by example and promote a positive team environment

Connaissances

Leadership experience

Customer-service skills

Communication skills

Organization

Initiative

Dependability

Basic computer/POS skills

Formation

High school diploma or equivalent

Outils

Point-of-sale system

Description du poste

America's Antique Mall in Highland, IN is seeking an energetic Retail Team Lead to join our team. The role supports store operations, guides shifts, assists shoppers and vendors, and ensures daily standards are met.

The Retail Team Lead will operate the register, follow cash-handling procedures, train new staff, and help open/close the store while maintaining a welcoming environment for customers and vendors.