Retail Team Lead

America’s Antique Mall; Highland (IN); Sur place; USD 23 000 - 24 000; Plein temps

Résumé du poste

America's Antique Mall in Highland, IN is seeking an energetic Retail Team Lead to join our team. The role supports store operations, guides shifts, assists shoppers and vendors, and ensures daily standards are met.

The Retail Team Lead will operate the register, follow cash-handling procedures, train new staff, and help open/close the store while maintaining a welcoming environment for customers and vendors.

Qualifications

• High school diploma or equivalent required.
• 1+ year of leadership or key-holder experience.
• 2+ years in retail, customer-service, hospitality, or related experience preferred.
• Strong communication, organization, and customer-service skills.
• Dependable, professional, and able to take initiative.
• Basic computer and point-of-sale skills.
• Ability to work days, evenings, weekends, and some holidays.
• Ability to lift up to 30 pounds.

Responsabilités

• Provide professional service to shoppers and vendors
• Support daily store operations and assigned employees
• Open and close the store according to established procedures
• Operate the point-of-sale system and follow cash-handling procedures
• Help train new employees on basic store procedures
• Maintain a clean, organized, and welcoming store
• Assist with shopper and vendor questions
• Help resolve routine shopper concerns
• Lead by example and promote a positive team environment

Connaissances

Leadership experience

Customer-service skills

Communication skills

Organization

Initiative

Dependability

Basic computer/POS skills

Formation

High school diploma or equivalent

Outils

Point-of-sale system

Description du poste

Job Information

• Job Title: RetailTeam Lead


• Employment Type:Full-Time


• Pay Range:$16.50-$17.50

America's Antique Mall is hiring an energetic, dependable, and customer-focused Retail Team Lead to join our Highland team.

America's Antique Mall is a unique retail marketplace featuring hundreds of independent vendors and small-business owners. We are committed to excellent customer service and a positive, team-oriented work environment.

The Retail Team Lead supports store management with daily operations and provides direction to employees during assigned shifts. This hands-on role includes assisting shoppers and vendors, operating the register, maintaining store standards, and helping open and close the store.

Responsibilities

• Provide professional service to shoppers and vendors


• Support daily store operations and assigned employees


• Open and close the store according to established procedures


• Operate the point-of-sale system and follow cash-handling procedures


• Help train new employees on basic store procedures


• Maintain a clean, organized, and welcoming store


• Assist with shopper and vendor questions


• Help resolve routine shopper concerns


• Lead by example and promote a positive team environment

Qualifications

• High school diploma, GED, or equivalent required


• At least one year of leadership, supervisory, or key-holder experience required


• Two or more years of retail, customer-service, hospitality, or related experience preferred


• Strong communication, organization, and customer-service skills


• Dependable, professional, and able to take initiative


• Basic computer and point-of-sale skills


• Ability to work days, evenings, weekends, and certain holidays


• Ability to remain active for extended periods and lift up to 30 pounds, with or without reasonable accommodation

America's Antique Mall is an equal opportunity employer.