Retail Team Lead & Customer-First Coach (Full-Time)

E&H Hardware Group, LLC; Medina (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401(k) with company match

Paid time off

Holiday pay

Employee discount

Job summary

E&H Hardware Group is seeking an energetic Assistant Store Manager to support daily operations at a locally owned Ace Hardware store in Ohio. You will collaborate with the Store Manager to run a welcoming, efficient retail space and coach team members to deliver excellent service.

Youll lead by example, manage opening/closing, support merchandising, and help customers with purchases, returns, and online orders. This role requires flexibility for evenings, weekends, and holidays.

Qualifications

• Minimum 1+ years of retail leadership or supervisory experience.
• Strong communication, organizational, and multitasking skills.
• Proficiency with basic computer applications (Microsoft Office, Teams, etc.).
• Ability to lead others while also working independently.
• Familiarity with hardware or home improvement retail is a plus.

Responsibilities

• Coach and train team members using E&H's Customer First Sales Culture.
• Lead by example in providing helpful, solution-based service to every customer.
• Supervise daily store operations including opening, closing, and manager-on-duty shifts.
• Support merchandising and ensure promotional signage and seasonal displays are accurate and complete.
• Help customers with purchases, returns, special orders, and online fulfillment.
• Manage inventory through cycle counts and stock-level monitoring.
• Oversee the accurate receiving, checking-in, and stocking of merchandise.
• Maintain a clean, organized sales floor, stock room, and outdoor areas.
• Participate in store resets and reorganizations.
• Address and resolve customer or employee concerns professionally and promptly.
• Foster a safe and secure store environment and take proactive steps to prevent theft and accidents.
• Operate store systems including POS and ACENET with confidence.
• Be flexible and available to work evenings, weekends, and holidays as needed.

Skills

Retail leadership

Communication

Organizational skills

Multitasking

MS Office

Team coaching

Education

High school diploma or equivalent

Tools

POS system

ACENET

Microsoft Office

Job description

E&H Hardware Group is seeking an energetic Assistant Store Manager to support daily operations at a locally owned Ace Hardware store in Ohio. You will collaborate with the Store Manager to run a welcoming, efficient retail space and coach team members to deliver excellent service.

Youll lead by example, manage opening/closing, support merchandising, and help customers with purchases, returns, and online orders. This role requires flexibility for evenings, weekends, and holidays.