Retail Team Lead - Customer Experience & Store Ops

Skechers U.S.A., Inc.; Rockford (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Regular raises

Discounts on Skechers products

Flexible schedules

On-the-job training

Career advancement opportunities

Benefits & perks to be reviewed

Job summary

Skechers U.S.A., Inc. is hiring for a Retail Supervisor in a dynamic, global brand environment in Rockford, IL. You will lead customer service, oversee daily store operations, mentor team members, and drive sales while maintaining an organized, welcoming store floor and merchandising standards.

This role requires flexibility to work evenings, weekends, and holidays, plus strong communication and problem-solving abilities. Skechers offers growth within a global brand and on-the-job training.

Qualifications

• Ability to work a varied schedule including evenings, weekends, and holidays.
• Excellent communication in written and verbal form.
• Strong organizational skills for inventory and staffing.
• Capable of mentoring team members across entry-level retail.
• Must be at least 18 years old.

Responsibilities

• Customer Service Management: Engage customers to provide expert product advice and ensure a great experience.
• Retail Leadership: Oversee daily store operations including opening/closing and security.
• Team Leadership: Mentor team members in customer service, sales, and daily operations.
• Sales and Goals: Contribute to sales targets with effective selling techniques.
• Store Operations: Execute merchandising plans, restock, and maintain cleanliness.
• Retail Supervisor Duties: Oversee stock and inventory with store management.
• Problem Solving: Identify and resolve in-store challenges for a smooth shopping experience.

Skills

Customer service

Leadership

Team mentorship

Sales skills

Store operations

Merchandising

Problem solving

Education

High School Diploma

Job description

Skechers U.S.A., Inc. is hiring for a Retail Supervisor in a dynamic, global brand environment in Rockford, IL. You will lead customer service, oversee daily store operations, mentor team members, and drive sales while maintaining an organized, welcoming store floor and merchandising standards.

This role requires flexibility to work evenings, weekends, and holidays, plus strong communication and problem-solving abilities. Skechers offers growth within a global brand and on-the-job training.