Retail Team Lead: Customer Experience & Growth

Shoe Palace; Miami (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Flexible schedule

Employee discounts

Growth opportunities

Exciting work environment

Job summary

Shoe Palace is seeking a confident Assistant Manager in Miami to lead daily store operations and coach a front-line team. You will focus on delivering the ultimate customer experience while owning the location and ensuring performance standards.

The role requires 18+ years old and open weekend availability. Retail or customer service background and leadership skills are essential, with a dynamic, driven attitude to grow with Shoe Palace.

Qualifications

• 4 years of customer service experience needed.
• Management experience is preferred (1 year).
• Cashier experience is preferred (3 years).

Responsibilities

• Assist the manager to operate the store at a high level.
• Take ownership and manage the location.
• Evaluate employee performance and coach for improvement.
• Ensure every customer receives the best possible experience.
• Learn and maintain up-to-date product knowledge.
• Keep the store clean, neat, and organized.

Skills

Leadership

Customer service

Retail experience

Communication

Job description

Shoe Palace is seeking a confident Assistant Manager in Miami to lead daily store operations and coach a front-line team. You will focus on delivering the ultimate customer experience while owning the location and ensuring performance standards.

The role requires 18+ years old and open weekend availability. Retail or customer service background and leadership skills are essential, with a dynamic, driven attitude to grow with Shoe Palace.