Retail Team Lead — Cash Handling & Customer Experience

GPM Investments; Charlottesville (VA); On-site; USD 20,000 - 22,000; Full time

Job summary

GPM Investments in Charlottesville, VA, is seeking a Bank Certified Team Lead who will supervise Sales Associate and Customer Service activities on 1st or 2nd shifts. The role focuses on delivering 100% customer satisfaction while managing cash handling and store operations.

The ideal candidate will display strong communication, basic math, and leadership skills, with the ability to lift up to 50 lbs. Equal opportunity employer; E-Verify participation noted.

Qualifications

• Be at least 18 years old; 21+ in certain states.
• Pre-employment drug screen and background check.
• Ability to read, write, speak, and understand English.
• Basic math skills (add/subtract/multiply/divide).
• Ability to lift 10 lbs frequently and up to 50 lbs occasionally.
• Valid Driver's License and access to a car.
• Liability insurance on such vehicle.

Responsibilities

• Greet customers and provide fast, friendly service.
• Ring sales and handle payments; process refunds/exchanges.
• Assist with shift changes by counting cash at start/end of shift.
• Process money orders, card purchases, checks, and lottery sales.
• Check IDs for restricted sales.
• Stock shelves, rotate stock, and price merchandise per price book.
• Clean and sanitize equipment and service areas using proper procedures.
• Monitor cash levels and security during shift.
• Complete training evaluations and provide feedback on materials.
• Perform other duties as assigned to support store operations.

Skills

Customer service

Cash handling

English proficiency

Basic math

Physical stamina

Valid drivers license

Tools

POS system

Job description

GPM Investments in Charlottesville, VA, is seeking a Bank Certified Team Lead who will supervise Sales Associate and Customer Service activities on 1st or 2nd shifts. The role focuses on delivering 100% customer satisfaction while managing cash handling and store operations.

The ideal candidate will display strong communication, basic math, and leadership skills, with the ability to lift up to 50 lbs. Equal opportunity employer; E-Verify participation noted.