Retail Team Lead

Family Footwear Center; Lenox (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts on major footwear brands

Stability in a team-focused work environment

Opportunities for growth

Job summary

A local footwear retailer is looking for a Retail Team Lead in Lenox, Massachusetts, who will support daily operations and enhance customer experience in-store. This role requires leadership experience, good communication skills, and reliability. Responsibilities include delivering customer service, maintaining store standards, and acting in managerial absence. The position offers competitive pay, employee discounts, and growth opportunities within a team-focused environment.

Qualifications

• Leadership experience is preferred.
• Strong communication and decision-making skills are essential.
• Must be reliable and able to handle responsibilities.
• Evening and weekend availability required
• Active role — standing and moving throughout shifts
• Ability to lift up to 40 lbs

Responsibilities

• Deliver high customer service and drive sales.
• Maintain clean and organized store standards.
• Support team efficiency and operations.
• Open and close the store in accordance with procedures
• Support the flow of the shift and keep priorities on track
• Act as the point of contact when a manager is not present

Skills

Leadership or keyholder experience

Strong communication

Sound decision-making

Reliability

Job description

AtFamily Footwear Center, we’re hiring aRetail Team Leadto support daily store operations and help maintain a strong customer experience on the sales floor.

This is a working role. You’ll spend your time assisting customers, supporting the team, and keeping the store running to standard. During certain shifts, you’ll also open or close the store and oversee operations in the absence of a manager.

Key Responsibilities

• Deliver a high level of customer service and drive sales on the floor
• Maintain store standards — clean, organized, and well merchandised
• Work alongside the team to keep the store running efficiently

As needed

• Open and close the store in accordance with procedures
• Support the flow of the shift and keep priorities on track
• Act as the point of contact when a manager is not present

Qualifications

• Leadership or keyholder experience preferred
• Strong communication and sound decision-making
• Reliable, steady, and able to handle responsibility when needed
• Full-Time (Hourly)
• Evening and weekend availability required
• Active role — standing and moving throughout shifts
• Ability to lift up to 40 lbs

What We Offer

• Competitive hourly pay
• Deep employee discounts across major footwear brands
• A stable, team-focused work environment
• Opportunity for growth over time

About Family Footwear Center

We’re a locally owned retailer focused on quality footwear and consistent service. Our stores are built on reliability, product knowledge, and a team that takes pride in doing the job well.