Retail Team Lead

Goodwill Central Texas; Lakeway (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

New hire bonus up to $350

Job summary

Goodwill Central Texas in Lakeway, TX, is seeking a Retail Team Lead to assist management with daily store operations including customer service, cash handling, inventory control, and merchandising. The role supervises the sales floor and back-room production teams under the Retail General Manager and requires strong communication and leadership as part of store operations.

The position emphasizes team coaching, policy enforcement, and collaboration with management to maintain smooth store

Qualifications

• At least 1 year of supervisory, leading a team, or equivalent experience.
• Work a flexible schedule in support of the store opening, production and closing operations.
• Ability to effectively communicate in English with customers and GCT associates.
• Keyholder responsibilities for open/closing securing the store as scheduled.

Responsibilities

• Assist the store management team with the overall operation of the retail store when scheduled or assigned.
• Ensure compliance with all GCT policies, including reporting theft or misuse of company property or other illegal activities.
• Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager.
• Coach and train associates on their assigned team (sales floor or production) as a subject matter expert.

Skills

Supervisory experience

Customer service

Communication skills

Keyholder responsibilities

Job description

NEW HIRE BONUS

Earn up to $350 in new hire bonuses! $250 after 60 days of employment +$100 after 90 days

The Retail Team Lead will assist management in the operation of the Goodwill retail store. This includes customer service, recordkeeping, cash management, facility operation, communications, merchandising, production, and inventory control. They will have a primary team they are responsible to work with when not assisting management with store operations (the retail sales floor team, or the back-room production team) as assigned by the Retail General Manager.

Role And Responsibilities

• Assist the store management team with the overall operation of the retail store when scheduled or assigned.
• Ensure compliance with all GCT policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities.
• Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager.
• Coach and train associates on their assigned team (sales floor or production) as a subject matter expert.

Supervisory Responsibility

This position is responsible for coaching and training the AI Merchandise Pricer, Donation Processor, and Sales Associate positions on their assigned team. This position does not have any direct reports.

Required Skills & Qualifications

• At least 1 year of supervisory, leading a team, or equivalent experience.
• Work a flexible schedule in support of the store opening, production and closing operations.
• Ability to effectively communicate in English with customers and GCT associates.
• Keyholder responsibilities for open/closing securing the store as scheduled.

Physical Requirements

• Ability to sit or stand for eight hours.
• Ability to bend and twist.
• Ability to lift and carry 30 pounds with or without a reasonable accommodation.
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Must be big joe certified to load and unload trailers
• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, keyboard, reach, stoop and kneel.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required as business demands dictate.

Equal Employment Opportunity Statement

Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Background Check Requirement

Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.