Retail Support Specialist - Customer Experience

Chico's FAS, Inc.; Houston (TX); On-site; USD 16,531 - 22,041; Full time

Job summary

Chico’s FAS, Inc. is seeking a Support Associate to assist in stock handling, merchandise processing, and delivering a customer-focused sales experience. The role supports a fast-paced store environment and contributes to overall store performance.

Responsibilities include processing stock, merchandising, and assisting with visual directives, while maintaining a clean, organized stockroom and sales floor. Commitment to excellent service and teamwork is essential for success.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Able to learn or adapt to company technology.
• Able to stand for the majority of the shift.
• Flexible schedule including nights, weekends, and holidays.
• Experience with visual merchandising and product placement is a plus.
• Regular attendance is essential to meet store objectives.

Responsibilities

• Processes merchandise, ensuring items are properly stored, ticketed and located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization
• This position may be found in multiple brands. Some duties may vary from brand to brand.

Skills

Excellent communication skills

Excellent customer service skills

Education

High school diploma or equivalent

Job description

Chico’s FAS, Inc. is seeking a Support Associate to assist in stock handling, merchandise processing, and delivering a customer-focused sales experience. The role supports a fast-paced store environment and contributes to overall store performance.

Responsibilities include processing stock, merchandising, and assisting with visual directives, while maintaining a clean, organized stockroom and sales floor. Commitment to excellent service and teamwork is essential for success.