Retail Support & Research Specialist

Hills Bank and Trust Company; Hills (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Employee perks

Job summary

Hills Bank and Trust Company in Hills, IA seeks a Retail Research and Support Specialist to deliver real time support to branch staff, answer inquiries, troubleshoot problems and guide staff to subject matter experts. You will participate in training, promote effective customer service, and help improve processes across Retail departments.

Ideal candidates have a high school diploma with retail banking experience, strong initiative, and the ability to work well under pressure while learning

Qualifications

• High school diploma required with experience in retail banking/operations.
• Strong initiative, ability to work independently and under stress.
• Desire to learn quickly and collaborate across departments.

Responsibilities

• Provide real time support to Retail staff, answering inquiries and troubleshooting problems.
• Assist branch staff with account and product questions ensuring consistent solutions.
• Coordinate with internal teams to resolve issues and improve customer service.
• Document and maintain resource materials; participate in training opportunities.
• Triages questions, routes to appropriate teams, and manages multiple conversations.

Skills

Retail banking knowledge

Research and problem solving

Time management

Communication skills

Teamwork

Education

High school diploma

Job description

Hills Bank and Trust Company in Hills, IA seeks a Retail Research and Support Specialist to deliver real time support to branch staff, answer inquiries, troubleshoot problems and guide staff to subject matter experts. You will participate in training, promote effective customer service, and help improve processes across Retail departments.

Ideal candidates have a high school diploma with retail banking experience, strong initiative, and the ability to work well under pressure while learning