Retail Banker: Learn, Grow & Serve Customers

Hills Bank and Trust Company; Cedar Rapids (IA); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Spanish proficiency pay

Job summary

Hills Bank and Trust Company in Cedar Rapids, IA is seeking a Retail Banker. The role focuses on delivering superior customer service, handling transactions, and helping clients open accounts.

You will begin with foundational training and shadowing to ensure readiness for banking duties. The career path progresses through Teller and Banker training, emphasizing relationship building, cross-selling, and compliance.

Qualifications

• High school diploma required. Prefer an associate's degree (AA) from a two-year college or technical school or bachelor's degree.
• Must have the dexterity to count money.
• Must be able to lift 50 pounds.
• Must be able to successfully meet the requirements of the SAFE Act including registering with the Nationwide Mortgage Licensing System & Registry and maintaining their unique identifying number.
• Must successfully complete all training and evaluation requirements in the Retail Banker Career Path.
• Must be able to work additional evening and Saturday hours as required.
• Participate in at least 3 bank sponsored or community events annually.

Responsibilities

• Handle all typical banking transactions presented by customers in person, through drive up, via night depository, mail or digitally.
• Handle cash and maintain an individual cash drawer in order to handle customer requests.
• Assist customers with entry into safe deposit boxes, ensuring all procedures are properly followed.
• Handle maintenance and service requests and customer inquiries regarding existing accounts and services.
• Identify banking needs and recommend solutions for both prospective and current customers.
• Acquire the necessary product, compliance, and systems knowledge and accurately open various types of deposit accounts and complementary services.
• Complete training and begin handling credit card and consumer lending requests.
• Ensure that new accounts and relationships are properly onboarded.
• Develop, manage, and grow customer relationships through ongoing contacts and cross-selling.

Skills

Customer service

Cash handling

Education

High School Diploma

Associate's degree (AA) preferred

Bachelor's degree preferred

Job description

Hills Bank and Trust Company in Cedar Rapids, IA is seeking a Retail Banker. The role focuses on delivering superior customer service, handling transactions, and helping clients open accounts.

You will begin with foundational training and shadowing to ensure readiness for banking duties. The career path progresses through Teller and Banker training, emphasizing relationship building, cross-selling, and compliance.