Retail Supervisor, Part Time - Crocker Park

Gap; Westlake (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated team member to support store leadership and enhance customer experiences. In this role, you will embody the company's values, act as a role model for employees, and ensure that all customers are treated with respect. Your focus will be on executing tasks efficiently, promoting customer loyalty, and collaborating with your team to deliver a best-in-class shopping experience. If you're passionate about retail and committed to continuous improvement, this opportunity is perfect for you.

Qualifications

• Strong customer service skills to enhance customer loyalty.
• Ability to utilize technology effectively for engagement.

Responsibilities

• Support store leadership and maintain productivity to meet goals.
• Promote customer loyalty through education on loyalty programs.

Skills

Customer service skills

Communication skills

Technology utilization

Team collaboration

Flexibility

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote customer loyalty by educating customers about our loyalty programs.

• Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors.

• Support the sales leader during (non-peak) hours, with the customer as the primary focus.

• Collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner.

• Build and share expertise in the product lifecycle.

• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists.

• Leverage omni-channel to deliver a frictionless customer experience.

• Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values and Behaviors.

• Provide clear and direct communication of expectations.

• Ability to utilize technology effectively to engage with customers and team to meet goals.

• Demonstrate interest and initiative towards continuous improvement and growth.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.