Retail Supervisor I

Ace Hardware Corporation; Coeur d'Alene (ID); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Job summary

Seright's Ace Hardware in North Idaho seeks a Supervisor I to lead frontline associates, deliver exceptional customer service, and help meet sales goals while supporting the Store Manager and Assistant Store Manager.

The role requires strong leadership, effective communication, and a positive, proactive attitude; candidates should be flexible with hours including evenings, weekends, and holidays, and be willing to learn hardware products.

Qualifications

• High school diploma or GED; college or vocational training preferred.
• Product knowledge of hardware or willingness to learn.
• Experience with retail computer systems and MS Office.

Responsibilities

• Provide exceptional customer service and help customers meet needs.
• Drive sales and support store management and supervisor teams.
• Uphold store Core Values and maintain a positive work environment.
• Develop product knowledge and assist with training staff.

Skills

Customer service

Leadership

Communication

Problem solving

Attention to detail

Team player

Retail computer systems

Flexibility

Written communication

Education

High school diploma or GED

College preferred

Vocational training

Tools

MS Word

Excel

POS systems

Job description

Seright's Ace is the place for your retail management career!

Ace is the leader in the convenience segment of the home improvement industry with a national network of more than 4,600 independently owned retailers dedicated to providing legendary service to our customers. At Seright's Ace Hardware we pride ourselves on meeting the variety of home improvement needs in our local communities. Seright's Ace Hardware is a family owned and locally operated business serving North Idaho since 1979.

SUPERVISOR I

Seright’s Ace Hardware Supervisor I's are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals as well as support and help the Store Manager, Assistant Store Manager, and Supervisor II's in their effort to consistently provide an environment that is “the best place to work and the best place to shop.” Supervisor I's help set the tone for the whole store, they must consistently do more than is required and frequently more than is expected. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Supervisor I's must demonstrate knowledge of the store's purpose, Core Values, and goals and have the skills to help associates achieve those goals. An enthusiastic, positive and supportive attitude is essential.

Qualifications

• Exceptional customer service skills and a commitment to service excellence
• Strong leadership and analytical skills
• Ability to communicate clearly and effectively in all situations
• Strong problem-solving and organizational skills
• Excellent verbal and written communication skills
• Ability to handle multiple projects/tasks with high attention to detail and follow through
• Knowledge of retail computer systems, email, MS Word and Excel
• Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business
• Solid team player with professional demeanor and excellent interpersonal skills

Education/Training

• High school diploma or GED equivalent
• College preferred or vocational training
• Possess product knowledge of hardware related products along with willingness to learn

Experience

• Past managerial experience is preferred but not mandatory

Physical Requirements

• Must be able to lift 50 pounds frequently to load and unload customer orders
• Ability to stand for extended periods of time
• Ability to hear, understand, and communicate orally and in writing to communicate with staff and customers a normal in-person and phone conversation
• Ability to bend and twist, push and pull, stoop, and kneel
• Ascend and descend ladders
• Ability to work at heights

Licenses and Certificates

• Must possess a current and valid Driver's License

Join our Seright's Ace Hardware store and make a difference in the ultimate success in this neighborhood cornerstone. Our friendly atmosphere, competitive salary, comprehensive benefit plan and commitment to excellence all make Ace the place for a rewarding career.

Company Introduction

At Seright's Ace Hardware we pride ourselves on meeting the variety of home improvement needs in our local communities. Seright's Ace Hardware is a family owned and locally operated business serving North Idaho since 1979.

• 2022, 2023, 2024, 2025 Best Local Hardware Stores, Inlander
• 2024 Panhandle Winner - Hardware Store, Idaho's Best
• 2019 Business of the Year, Post Falls Chamber of Commerce
• 2019 Business of the Year, Rathdrum Chamber of Commerce
• 2015 Family-Owned Business of the Year, Small Business Administration Seattle District
• Mayor's Community Service Award, City of Post Falls

Our Core Values: Integrity, Team Leadership, Communication, Customer Focused

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.