Retail Supervisor, Full Time - West Town - TN

Gap Inc.; Tennessee; On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated team member to support store leadership and enhance the customer experience. In this role, you will embody the company's values and act as a role model for employees, promoting customer loyalty and executing essential tasks. Your focus will be on collaboration and maintaining productivity to ensure goals are met. This position offers the opportunity to engage with customers and team members while fostering a positive work environment. If you are passionate about retail and customer service, this role is perfect for you.

Qualifications

• Ability to provide exceptional customer service and support sales.
• Demonstrated interest in continuous improvement and growth.

Responsibilities

• Support store leadership and execute tasks to meet goals.
• Promote customer loyalty and educate about loyalty programs.
• Ensure compliance standards are met and tasks completed efficiently.

Skills

Customer Service

Team Collaboration

Communication Skills

Sales Techniques

Tools

Omni-channel Platforms

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. Your focus will be on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.
2. Promote customer loyalty by educating customers about our loyalty programs.
3. Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer to provide an exceptional customer experience.
4. Support sales leaders during non-peak hours, with the customer as the primary focus.
5. Collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner to support the store leadership team.
6. Build and share expertise in the product lifecycle.
7. Support the completion of work before or after store hours, including opening and closing checklists.
8. Leverage omni-channel platforms to deliver a frictionless customer experience.
9. Ensure all compliance standards are met.

Who You Are

1. You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
2. You provide clear and direct communication of expectations.
3. You utilize technology effectively to engage with customers and team members to meet goals.
4. You demonstrate interest and initiative towards continuous improvement and growth.
5. You are agreeable to work a flexible schedule to meet the needs of the business, including holidays, evenings, overnight, and weekends.
6. You are able to maneuver around the sales floor, stockroom, and office, and can lift up to 30 pounds.