Retail Supervisor (Consumer Experience Leader) -FT- Cascade (700928)

Carhartt, Inc.; Portland (OR); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Supervisor to lead consumer experiences in a dynamic retail environment. This role involves fostering a collaborative team atmosphere, supporting store operations, and engaging with the community to enhance brand awareness. The ideal candidate will have a passion for exceptional customer service and a proven track record in retail supervision. Join a team that values hard work and dedication, where your contributions will directly impact the success of the store and the satisfaction of its customers. If you're ready to take your retail career to the next level, this opportunity is for you.

Qualifications

• 1 year of supervisory experience in a retail environment preferred.
• Excellent organization, prioritization and communication skills.

Responsibilities

• Cultivate exceptional consumer experiences that are engaging and personalized.
• Support Store Leader with training, coaching and feedback of associates.
• Engage with local community to grow brand awareness.

Skills

Sales

Customer Service

Merchandising

Inventory Control

Loss Prevention

Coaching

Communication Skills

Team Collaboration

Organizational Skills

Education

High School Diploma or GED

College Degree (Preferred)

Tools

POS Systems

Microsoft Office

Job description

Retail Supervisor (Consumer Experience Leader) -FT- Cascade (700928)

Position Details
Position Location: Portland, OR
Department: Retail Store Operations
Reports To: Store Manager
FLSA Status: Non-Exempt (Overtime Eligible)

Summary
At Carhartt, it is our mission to build rugged products that serve and protect hardworking people. Our Direct to Consumer retail team offers the ultimate experience of the brand; our deep-rooted values are tangible and exemplified in all we do. Our Consumer Engagement Leaders embody the core values and heritage on which our brand was founded while leading others to do the same. A CEL at Carhartt leads through clear communication, delivers exceptional service to our consumers and store associates and support the Store Leader and Assistant Store Leader in the day to day leadership and operations of the store.

Responsibilities

1. Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized.
2. Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
3. Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each and every day.
4. Support Store Leader and Assistant Store Leader with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.
5. Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.
6. Communicate with Store Leader and Assistant Store Leader regarding operations data; including product information (mix, trends, needs) local competition, events, etc.
7. Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.
8. Assist the Store Leader and Assistant Store Leader with external partnerships and event promotions for the benefit of the store.
9. Support execution of community engagement events.
10. Engage with local community and support the Store Leader and Assistant Store Leader with bringing forth ideas to continue to grow brand awareness.
11. Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.
12. Ownership of individual development and professional growth.

Education

• High School Diploma or GED Equivalent

Required Skills and Experience

• HS Diploma or GED required; College degree preferred.
• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.