Retail Supervisor (Consumer Experience Leader) - FT - 0016 - Rookwood (700926)

Carhartt, Inc.; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the retail sector is seeking a Retail Supervisor in Cincinnati, Ohio. The role involves fostering consumer connections, supporting store leadership, and enhancing team engagement. Ideal candidates will have supervisory experience and strong communication skills, contributing to a positive shopping experience and operational excellence.

Qualifications

• Minimum of 1 year of supervisory experience in retail preferred.
• Experience in sales, customer service, and merchandising.
• Knowledge of staffing, coaching, and training.

Responsibilities

• Deliver exceptional consumer experiences and support store operations.
• Train and provide feedback to associates.
• Monitor performance metrics to meet store goals.

Skills

Communication

Teamwork

Organizational Skills

Customer Service

Sales

Education

High School Diploma or GED

College Degree (preferred)

Tools

POS Systems

Microsoft Office

Job description

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Retail Supervisor (Consumer Experience Leader) - FT - 0016 - Rookwood (700926)

FLSA Status: Non-Exempt (Overtime Eligible)

Summary

At Carhartt, our mission is to build rugged products that serve and protect hardworking people. Our Direct to Consumer retail team offers the ultimate brand experience; our values are tangible and evident in all we do. Our Consumer Engagement Leaders embody our core values and heritage, leading by example. A CEL at Carhartt leads through clear communication, delivers exceptional service to consumers and store associates, and supports the Store Leader and Assistant Store Leader in daily store operations.

We are All Leaders at Carhartt

We emulate the hardworking example of our founder, Hamilton Carhartt. We lead by creating value, delivering results, and adapting as needed. We lead ourselves by being dependable, and lead others through clear communication and vision.

Responsibilities

• Foster genuine consumer connections by delivering exceptional, engaging, efficient, and personalized experiences, embodying the ultimate retail experience.
• Support the Store Leader and Assistant Store Leader in telling the Carhartt story through executing consumer experience initiatives, visual merchandising, and visual standards.
• Promote associate engagement by fostering a positive, collaborative team environment where associates can excel daily.
• Assist in training, coaching, and providing feedback to associates to support their growth.
• Help ensure store controls and operating standards are met, including policies and procedures, contributing to profitability and safety.
• Communicate relevant operational data, including product trends, local competition, and upcoming events, to the Store Leader and Assistant Store Leader.
• Support revenue-building strategies and monitor performance metrics to meet or exceed store goals.
• Assist with external partnerships and promotional events to benefit the store.
• Contribute to community engagement initiatives and support efforts to grow brand awareness locally.
• Participate in recruiting and identifying potential talent for various positions.
• Own personal development and professional growth.

Education

• High School Diploma or GED required; college degree preferred.

Required Skills and Experience

• Minimum of a High School Diploma or GED; college degree preferred.
• At least 1 year of supervisory experience in retail preferred.
• Experience in sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge of staffing, coaching, counseling, training, and development.
• Strong organizational, prioritization, and communication skills.
• Excellent teamwork and collaboration abilities.
• Proficiency with POS systems and Microsoft Office.