Retail Supervisor (Consumer Experience Leader) - FT - 0016 - Rookwood (700926)

Carhartt; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in retail apparel is seeking a Retail Supervisor (Consumer Experience Leader) for their Cincinnati store. This role involves delivering exceptional customer service, supporting store operations, and fostering a collaborative team environment. Candidates should have supervisory experience and strong organizational skills to enhance the consumer experience.

Qualifications

• 1 year of supervisory experience in retail preferred.
• Experience in sales, customer service, merchandising, and inventory control.
• Strong organizational, prioritization, and communication skills.

Responsibilities

• Deliver exceptional consumer experiences and support store operations.
• Assist in training and coaching associates for their growth.
• Communicate operational data and support revenue strategies.

Skills

Customer service

Sales

Teamwork

Communication

Organizational skills

Education

High School Diploma or GED

College degree (preferred)

Tools

POS systems

Microsoft Office

Job description

Retail Supervisor (Consumer Experience Leader) - FT - 0016 - Rookwood (700926)

Join to apply for the Retail Supervisor (Consumer Experience Leader) - FT - 0016 - Rookwood (700926) role at Carhartt

Position Details

Location: Cincinnati, OH

Department: Retail Store Operations

Reports To: Store Manager

FLSA Status: Non-Exempt (Overtime Eligible)

Summary

At Carhartt, our mission is to build rugged products that serve and protect hardworking people. Our retail team offers the ultimate brand experience, embodying our core values and heritage. As a Consumer Engagement Leader, you will lead through clear communication, deliver exceptional customer service, and support store operations alongside the Store Leader and Assistant Store Leader.

Responsibilities

1. Deliver exceptional, engaging, and personalized consumer experiences to foster genuine connections.
2. Support storytelling at the store level by executing consumer experience initiatives, visual merchandising, and standards.
3. Foster a positive, collaborative team environment to enhance associate engagement.
4. Assist in training, coaching, and providing feedback to associates for their growth.
5. Ensure store controls, policies, and procedures are followed to maintain profitability and safety.
6. Communicate operational data, product trends, local competition, and events to leadership.
7. Support revenue strategies and monitor performance metrics to meet or exceed goals.
8. Assist with external partnerships and promotional events to drive store success.
9. Participate in community engagement initiatives and grow brand awareness locally.
10. Support recruiting efforts and identify potential talent for various roles.
11. Own your professional development and growth.

Qualifications

• High School Diploma or GED required; college degree preferred.
• 1 year of supervisory experience in retail preferred.
• Experience in sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge of staffing, coaching, counseling, and training.
• Strong organizational, prioritization, and communication skills.
• Excellent teamwork and collaboration abilities.
• Proficiency in POS systems and Microsoft Office.

Working Conditions

• Retail environment with moderate lifting (30-40 lbs.)
• Retail hours and travel (5%) required.
• Workplace is tobacco-free.

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industry: Retail Apparel and Fashion