Retail Supervisor - Cleveland Zoo Retail Merchandise

Aramark; Cleveland (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Supervisor to lead a dynamic team at a renowned zoo's retail location. This role is pivotal in ensuring exceptional customer service and efficient merchandise management. You'll coordinate daily tasks, supervise inventory, and engage with guests to enhance their shopping experience. The ideal candidate will possess strong leadership skills and a passion for retail, with the ability to train staff and maintain high standards. Join a mission-driven organization that values diversity and service, and make a significant impact in a vibrant environment.

Qualifications

• 2+ years of experience in a retail supervisory role.
• Ability to manage inventory and maintain customer service standards.

Responsibilities

• Supervises merchandise receiving and ensures customer service standards.
• Schedules staff and trains new hires on POS system and safety.

Skills

Customer Service

Team Leadership

Inventory Management

Point of Sale (POS) System

Communication

Tools

Micros Point of Service (POS)

Computer

Telephone

Job description

Title: Retail Supervisor - Cleveland Zoo Retail Merchandise

Requisition #: 571687

Location: Cleveland, OH, US, 44109

Job Description

The Retail Supervisor coordinates a team of employees at an assigned location under the direction of the Retail Manager. Responsible for interactions between management, guests, employees, and vendors.

Job Responsibilities

1. Supervises the receiving and tagging of incoming merchandise
2. Assigns daily tasks and ensures tasks are performed correctly and in a timely manner, while maintaining high standards of customer service
3. Coordinates the moving of incoming merchandise to retail office, storage area(s) and/or display floor
4. Handles the storing of all incoming merchandise in assigned locations
5. Ensures correct pricing on all products on the floor
6. Maintains customer service standards
7. Cashiers when necessary to expedite the processing of guest’s purchasing
8. Responsible for the recording of damaged merchandise
9. Merchandises the floor for maximum sale of all products
10. Works with team members to facilitate the stocking of the floor with appropriate levels of merchandise
11. Leads special projects (i.e., holidays, events, book signings, etc.) when needed
12. Communicates with the manager to ensure all received products are placed on the retail floor as soon as possible
13. Leads the maintenance of inventory levels within guidelines
14. Follows through with information to team members on new products or procedures applying the information book on the floor.
15. Works with manager to always ensure full productivity on the floor
16. Interacts with customers for possible merchandising opportunities
17. Takes charge of unpacking and pricing of new merchandise
18. Conducts periodic inventory count based on schedule established by controller and retail buyer
19. Ensures that packing slips and invoices are reconciled by the retail clerk
20. Fully understands the point-of-sale system
21. Follows and implements all wage and hour standards/procedures; to include meal breaks and schedules
22. In partnership with the manager, schedules staff on a weekly basis and resolves appropriate break schedules to improve floor coverage and customer service.
23. Trains new hires on Point of Service (POS) system, overall safety, and job responsibilities.

Qualifications

1. At least 2 years of experience in a similar role
2. Ability to use telephone, computer, Micros Point of Service (POS) system
3. May be required to work overtime, nights, and/or weekends

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

About Aramark

Our Mission: Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.