Retail Supervisor - Cleveland Zoo Retail Merchandise

Aramark; Cleveland (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Supervisor to lead a dynamic team in a fast-paced retail environment. This role is crucial for ensuring operational excellence and delivering exceptional customer service. You will coordinate daily tasks, manage inventory levels, and train new employees on essential systems and procedures. The ideal candidate will thrive in a collaborative atmosphere, demonstrating strong leadership skills while maintaining high standards of service. If you're passionate about retail and eager to make a positive impact, this is the perfect opportunity for you.

Qualifications

• 2+ years of experience in a retail supervisory role.
• Ability to handle physical demands and work flexible hours.

Responsibilities

• Supervise merchandise receiving and tagging processes.
• Ensure high standards of customer service and task completion.
• Train new hires on procedures and POS system.

Skills

Customer Service

Team Coordination

Inventory Management

Point-of-Sale System Proficiency

Education

High School Diploma

Relevant Experience

Tools

Micros POS System

Job description

**Job Description**

The Retail Supervisor coordinates a team of employees at an assigned location under the direction of the Retail Manager. Responsible for interactions between management, guests, employees, and vendors.

**Job Responsibilities**

1. Supervises the receiving and tagging of incoming merchandise
2. Assigns daily tasks and ensures tasks are performed correctly and in a timely manner, while maintaining high standards of customer service
3. Coordinates the moving of incoming merchandise to retail office, storage area(s), and/or display floor
4. Handles the storing of all incoming merchandise in assigned locations
5. Ensures correct pricing on all products on the floor
6. Maintains customer service standards
7. Cashiers when necessary to expedite the processing of guests' purchases
8. Responsible for the recording of damaged merchandise
9. Merchandises the floor for maximum sale of all products
10. Works with team members to facilitate the stocking of the floor with appropriate levels of merchandise
11. Leads special projects (e.g., holidays, events, book signings) when needed
12. Communicates with the manager to ensure all received products are placed on the retail floor promptly
13. Leads the maintenance of inventory levels within guidelines
14. Follows through with team members on new products or procedures, applying the information on the floor
15. Works with the manager to ensure full productivity on the floor
16. Interacts with customers for potential merchandising opportunities
17. Takes charge of unpacking and pricing new merchandise
18. Conducts periodic inventory counts as scheduled by the controller and retail buyer
19. Ensures packing slips and invoices are reconciled by the retail clerk
20. Fully understands the point-of-sale system
21. Follows and implements wage and hour standards, including meal breaks and schedules
22. In partnership with the manager, schedules staff weekly and manages break schedules to optimize floor coverage and customer service
23. Trains new hires on POS system, safety procedures, and job responsibilities

At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for our employees and customers. Job duties may change or new ones may be assigned without formal notice.

**Qualifications**

1. At least 2 years of experience in a similar role
2. Ability to use telephone, computer, Micros POS system
3. May be required to work overtime, nights, and weekends
4. This role may involve physical demands such as lifting, bending, pushing, pulling, extended walking, and standing. Uniforms and PPE may be required.