Retail Supervisor at Music City

Skyport Hospitality; Nashville (TN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Starting Pay: $18-$20 per hour

Dental and Vision Insurance

Health Insurance

Additional Benefits: EAP, Critical Ill

Employee Discount

Paid Leave

Training and development opportunities

Job summary

First Meridian Services, Inc. in Nashville, TN, is seeking a Retail Supervisor to oversee daily store operations, train staff, and drive sales performance in a demanding airport/restaurant setting. You will ensure exceptional guest experiences while managing inventory and visual standards.

The role requires strong leadership, communication, and organizational skills, with flexibility to work evenings and weekends. Competitive benefits are included for eligible employees.

Qualifications

• Genuine interest in providing a positive guest experience.
• Ability to work in a fast-paced environment.
• Dependable and flexible to schedule changes.
• Willingness to work nights, weekends, and holidays.
• Able to follow all applicable policies and safety regulations.
• Strong communication and problem-solving skills.
• Able to perform basic math.
• Airport security/background checks required.
• Must be 18+ years old.

Responsibilities

• Oversee daily store operations and maintain high customer service standards.
• Supervise and train retail associates and provide performance guidance.
• Assist in inventory management and stock replenishment.
• Monitor sales performance and help achieve store targets.
• Handle customer inquiries and resolve issues for a positive shopping experience.
• Maintain store visuals and merchandising to attract customers.
• Foster a collaborative and motivated team environment.

Skills

Guest experience

Fast-paced environment

Dependable

Flexible scheduling

Regulatory compliance

Communication

Problem solving

Education

High School diploma or equivalent

1+ years of retail supervisor experience

Job description

At First Meridian Services, Inc., our team members are our greatest asset. We are committed to building a workplace that excites, rewards, and supports you—one where passionate, professional, and knowledgeable individuals can grow and thrive. We are constantly seeking great people who will make us even greater.

As you get to know our culture and mission, we hope you’ll take full advantage of the opportunities to enhance your profession and contribute to our shared goals. We believe in creating a rewarding environment where you can build a long and successful career. Welcome to First Meridian Services—where your future takes flight.

SUMMARY

The Retail Supervisor is responsible for overseeing daily store operations and ensuring a high level of customer service. This role involves supervising and training retail associates, managing inventory, and driving sales performance to meet store targets. Strong leadership, communication, and organizational skills are essential for motivating the team and fostering a positive work environment.

SHIFT AVAILABILITY

Must be open to working any 8 hours between 8 AM and closing (typically around 11 PM)

Must be available to work Friday and Sunday every week. Full-time hours.

BENEFITS & PERKS

• Starting Pay : $18-$20 per hour, depending on experience and qualifications.
• Dental and Vision Insurance : Available after 60 days
• Health Insurance : Available to eligible full-time employees after 1 year
• Additional Benefits : EAP, Critical Illness, Hospital Indemnity, and Life Insurance options
• Employee Discount : Available at Skyport restaurant and retail locations
• Paid Leave : Provided in accordance with applicable Nashville and federal laws
• Supportive team environment with training and professional development opportunities

PRIMARY RESPONSIBILITIES

• Oversee daily operations of the store, ensuring a high standard of customer service.
• Supervise and train retail associates, providing guidance and support to enhance performance.
• Assist in inventory management, including stock replenishment and inventory counts.
• Monitor sales performance and assist in achieving store targets.
• Handle customer inquiries and resolve issues to ensure a positive shopping experience.
• Maintain store visual standards and merchandising to attract customers.
• Foster a positive team environment that encourages collaboration and motivation.

REQUIRED SKILLS/ABILITIES

• Genuine interest in providing a positive guest experience
• Ability to work in a fast-paced environment
• Dependable
• Flexible to work nights, weekends, and holidays
• Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations
• Strong communication skills and ability to handle stressful situations
• Strong problem-solving skills and ability to exercise good judgment
• Ability to use basic math; e.g., addition, subtraction, and basic fractions
• Must successfully complete required airport security and background screening, including a federal background check.
• Must be a minimum of 18 years old

EDUCATION AND EXPERIENCE

• High School diploma or equivalent
• 1+ years of previous retail supervisor experience

WORKING ENVIRONMENT

Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public are outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport.

Restaurant : This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.

The nature of restaurant work requires the Retail Supervisor to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures.
Physical Requirements & their Frequency
Bend - Occasionally
Climb/Crawl - Occasionally
Sit - Rarely
Kneel - Occasionally
Squat - Occasionally
Stand/Walk - Constantly

Mental Requirements & their Frequency
Communicate Orally - Constantly
Evaluating - Frequently
Perform Calculations - Occasionally
Read/Comprehend - Regularly
Reason/Analyze - Regularly
Write - Occasionally

HIRING PROCESS

Internal Applicants: Current First Meridian Services employees must meet applicable internal transfer eligibility requirements to be considered for this opportunity. Generally, employees must have been in their current position for at least six months and have no disciplinary documentation within the previous six months. Please get in touch with your manager or HR with questions regarding eligibility.

First Meridian is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.

First Meridian Services utilizes E-Verify to confirm work eligibility within the US.