Retail Supervisor

Bluewater Casino & Resort; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

BlueWater Resort & Casino is seeking a Retail Supervisor to lead a team on-site, manage cashiering duties, and ensure smooth operation during outlet hours. The role focuses on delivering exceptional guest service while maintaining safety and internal controls.

Responsibilities include staffing, training, and addressing issues promptly. The ideal candidate has at least two years of retail experience, strong leadership, and reliable communication skills.

Qualifications

• High School diploma or GED required.
• Minimum two years retail experience.
• Ability to work any shift, weekends and/or holidays.
• CPR/First Aid Training required.
• Valid Driver's License required.
• Must be computer literate and write clearly.

Responsibilities

• Supervises team members and ensures employee coverage during hours.
• Handles cashiering and receipts accurately.
• Performs inventories and follows internal controls.
• Assists guests and provides excellent customer service.
• Maintains cleanliness and safety in retail areas.
• Assists with interviews, hiring and orientation of staff.
• Reports maintenance or safety issues to management.

Skills

Leadership

Communication skills

Problem solving

Multitasking

Attention to detail

Conflict resolution

Education

High School diploma or GED

CPR/First Aid Training

Tools

Microsoft Office

Job description

SUMMARY:Supervises Retail Attendants and schedules hours to have employee coverage during Retail Outlets hours. Cashiering and cash handling. Duties include assisting guests using the Retail Outlets and performing duties as assigned to ensure a safe, clean and efficient operation. Providing excellent Customer Service.ESSENTIAL DUTIES & RESPONSIBILITIES:Supervises team members and insures employee coverage during Retail Outlets hours. Cashier and properly handle any receipts. Performs inventories for Retail Outlets as described in Internal Controls. Follow rules set by resort for guest access to Retail Outlets. Clean Retail Outlet areas as needed. Works shifts as needed. Makes eye contact, smiles and greets guests warmly and sincerely. Reports any maintenance or safety issues to maintenance. Assist in the protection of BlueWater Resort & Casino assets, guest property and guest/employee safety by notifying Security of any suspicious or reckless behavior on or near BlueWater Resort & Casino property. Assist with interviews, hire new staff, and provide employee orientation. Assist with employee performance reviews. Follows all BlueWater Resort & Casino Cash Handling Procedures, Safety Procedures and House Rules. Complies with BlueWater Resort & Casino rules and regulations. Complies with Federal, State and Tribal laws. Works in a safe manner; complies with company and OSHA safety regulations. All other duties as assigned (non-gaming functions and issued gaming license permitting).KNOWLEDGE, SKILLS & ABILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.Ability to work under pressure. Decision-making ability and a sense of responsibility. Ability to analyze and resolve problems quickly, meet deadlines and multitask. Ability to be flexible, decisive, detail-oriented and analytical, have good leadership and communication skills. Ability to maintain professionalism, decorum, and image of the Enterprise and have excellent customer relations and customer service skills with the ability to respond to inquiries or complaints. Ability to maintain confidential information. The ability to handle difficult and challenging situations.QUALIFICATIONS & REQUIREMENTS:High School or GED equivalent. Minimum Two (2) years Retail experience. Able and willing to work any shift/weekends and/or holidays as assigned. Professional appearance and demeanor is required. Must be accessible via company provided cell phone. Must have CPR/First Aid Training. Must have a valid Driver’s License. Must be computer literate, have exceptional writing, editing skills, communication skills, both written and verbal, ability to work well with others.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or moves up to 25 pounds and push, pull, or drags up to 35 lbs. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.WORK ENVIRONMENT:Indoor office environment. This position regularly works indoors but may work outdoors in cold and/or extreme heat. The noise level in the work environment is generally quiet to moderate and may become excessively noisy at times. Will have contact with employees, external agencies and the public. The employee is occasionally exposed to fumes or airborne practices, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate. Flashing lights from slot machines and band lighting.ACCESSIBILITY:LimitedDisclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent. The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individual currently holding this position and additional duties may be assigned.