Retail Supervisor

Great Escape and Great Escape Lodge; Town of Queensbury (NY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid training

DailyPay

Advancement opportunities

Free park admission

Free tickets for friends and family

Discounts on passes, food, and merch

Exclusive employee events

Fun rewards

Job summary

Great Escape and Great Escape Lodge is seeking enthusiastic retail team members to help guests with inventory, pricing, and friendly service. You’ll lead by example in keeping the store organized, handling transactions, and providing memorable experiences for park guests.

Must be 18+, able to stand for long periods, and work weekends/holidays. Training is provided, and employees receive free park admission and discounts on merchandise and passes.

Qualifications

• Must be 18 years or older.
• Previous hotel/retail experience and/or supervisor experience preferred.
• Must be able to stand, walk, stoop, bend, and reach during shift.
• Excellent customer service and verbal communication skills.
• Able to work a flexible schedule, including weekends and holidays.

Responsibilities

• Lead a team to provide friendly guest service and maintain policy adherence.
• Coaching and documentation as needed.
• Communicate schedules and manage staffing while complying with labor laws.
• Assist guests with inventory and pricing questions; handle concerns with empathy.
• Store setup, visual displays, and signage.
• Inventory control and annual inventory prep.
• Monitor sales, safety, and cleanliness to ensure profitability.

Skills

Customer service

Verbal communication

Flexible schedule

Retail experience

Supervisory experience

Job description

You can't put a price on the fun you'll have working in our retail team. From selling candy and capes to restocking T-shirts and treasures, you'll take home the perfect souvenir: a role full of valuable customer service and priceless experiences.

Overview:

You can't put a price on the fun you'll have working in our retail team. From selling candy and capes to restocking T-shirts and treasures, you'll take home the perfect souvenir: a role full of valuable customer service and priceless experiences.

Responsibilities:

What You Will Be Doing

• Leading a team that adheres to all policies pertaining to the Six Flags Mantra of providing Friendly, Clean, Fast, and Safe Guest Service to positively impact the Guest experience

How You Will Do It

• Play a key role in ongoing Training and Development initiatives, including register procedures and policies, and ensuring that team members follow park policy and procedure daily while upholding the Six Flags Mantra – providing Friendly, Clean, Fast, and Safe service.
• Perform coaching and corrective action as necessary, including appropriate documentation.
• Communicate schedules, maintain proper staffing in assigned areas, monitor attendance, and ensure compliance with all Six Flags, State, and Federal labor laws.
• Assist guests with general questions about inventory and pricing and handle guest concerns with empathy and Mantra service in mild- to high-pressure environments.
• Perform duties including store set up, visual display, and signage.
• Perform inventory control activities, including store-to-store transfers and damages. Perform preparation and assistance with annual inventory.
• Ensure profitability of assigned areas by closely monitoring sales, inventory, sales techniques, safety, and cleanliness.

Why work with us?

• Flexible scheduling – work as little or as much as you want
• Paid training
• DailyPay – work today, get paid tomorrow
• Advancement opportunities
• Free admission to ALL Six Flags parks, including White Water Bay
• Free tickets for friends and family
• Discounts on passes, food, and merchandise
• Exclusive employee events
• Fun rewards, benefits, and more!

Qualifications:

What You Will Need

• Must be 18 years or older
• Previous hotel/retail experience and/or supervisor experience preferred
• Must be able to stand, walk, stoop, bend, and reach throughout your shift
• Excellent customer service and verbal communication skills
• Able to work a flexible schedule, including weekends and holidays