Retail Supervisor

Dufry; Tampa (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading travel retailer as a Retail Operations Supervisor, where you will play a pivotal role in enhancing customer experiences and managing daily store operations. This dynamic position involves overseeing staff, ensuring efficient operations, and maintaining high standards of service. You will have the opportunity to train new hires, manage cash handling procedures, and foster a positive environment for both customers and employees. With a commitment to inclusivity and growth, this company offers a supportive workplace where your contributions can make a significant impact. If you thrive in a fast-paced setting and are passionate about retail, this is the perfect opportunity for you.

Benefits

Daily Pay

20% Discount at Hudson

50% Discount on Hudson Food and Beverages

Paid Time Off (PTO)

Medical, Dental, and Vision Insurance

Company-Paid Life Insurance

Employee Recognition Programs

Referral Bonus up to $500

Qualifications

• 1+ year of experience as a retail supervisor required.
• Strong leadership and customer service skills needed.

Responsibilities

• Assist with daily store operations and ensure excellent customer service.
• Train new hires and manage cash register tasks.

Skills

Retail Management

Customer Service

Time Management

Multitasking

Leadership

Education

High School Diploma or equivalent

Job description

Grow With Us! Hudson is North America's leading travel retailer. For over 30 years, we've been meeting the needs and desires of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

What we will offer you:

• Hourly Pay Rate: $16.50

Retail Operations Supervisor Responsibilities:

• Help the General Manager and Operational Managers with daily store operations, ensuring an awesome customer service experience.
• Handle store opening, closing, and shift change procedures.
• Manage cash register tasks, including spot checks, end-of-shift cash reconciliations, void processing, and deposits.
• Ensure staff arrive on time in full, clean uniforms, including nametags.
• Report staff tardiness and absences to management.
• Make sure customers are greeted promptly and served by well-trained associates.
• Effectively manage customer lines.
• Train new hires & provide daily coaching to the staff.
• Assign daily duties to sales associates and keep them informed about daily sales targets.
• Strong product knowledge and ensure proper stock replenishment and rotation.
• Maintain housekeeping standards (e.g., dusting, folding, sweeping, mopping).
• Stay alert to prevent theft and enforce policies to control internal shrinkage.

Required Qualifications:

• Ability to manage and help plan daily activities with leadership.
• At least one year of experience as a retail supervisor.
• Experience providing supervision and support to store staff.
• Works with on-site sales representatives.
• Approachable and interactive leadership qualities.
• Ability to work in a fast-paced environment.
• Strong time-management and multitasking skills.
• High School Diploma or equivalent.

Other Benefits:

• Daily Pay: Receive your earnings as you work.
• 20% Discount at Hudson, 50% Discount on Hudson Food and Beverages.
• Paid Time Off (PTO).
• Personal and Parental Leave Programs.
• Medical, Dental, and Vision Insurance.
• Company-Paid Life Insurance.
• Employee Recognition Programs.
• Opportunities for Advancement and Growth.
• Referral Bonus up to $500.

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds, and identities.

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.