Visual Merchandising and Retail Supervisor

City Museum; St. Louis (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

A popular St. Louis family attraction is seeking a full-time supervisor for the Retail department. The role involves managing staff performance and schedules while providing exceptional customer service. Candidates must be at least 18 years old, possess strong communication skills, and be enthusiastic about guest interactions. The position requires flexible hours including weekends and holidays, and applicants should be comfortable in all weather conditions while maintaining a safe environment.

Qualifications

• Must be 18 years of age or older.
• Experience in retail operations or customer service environments.
• Ability to work under pressure and in extreme weather.

Responsibilities

• Manage Retail staff performance and attendance.
• Assign daily positions and establish schedules.
• Provide superior guest service to all customers.

Skills

Guidance and supervision

Effective communication

Visual merchandising

Customer service

Team collaboration

Job description

Department: Customer Service and Retail/Admissions

Employment type: Full-time

Work Schedule: varied hours including weekends, evenings and holidays

Reports to: Retail Manager and Operations Director

Summary

this position manages the Retail staff department, their performance and attendance, as well as the continuous customer service interactions with our guests.

Essential Duties and Responsibilities

• Assign staff to daily positions, establish schedules for daily staff
• Close and lock-up museum daily
• Friendly approach to guest service by greeting each guest they encounter
• Maintain knowledge of and consistently enforce the rules and regulations of the museum (including sales model, refund policy, rainchecks, cashier/register policies, etc.)
• Assist customers in retail and ticket sales purchases
• Communicate with management and other employees, including use of two-way radios
• Be attentive at all times
• Maintain a clean and safe work environment for customers and other employees
• Provide superior guest service to all customers in a polite and expedient manner
• Assist customers with all questions regarding City Museum including facility layout and amenities
• Perform zone walk through and ensure zones are maintained to museum standards
• Provide visual merchandising practices to increase/generate higher sales
• Follow all museum policies and procedures
• Other duties as assigned

Qualifications

• Applicants must be 18 years of age or older
• Ability to provide guidance and supervision to staff members
• Ability to communicate effectively with public, customers, and staff members
• Ability to utilize visual merchandising to generate sales
• Experience in museums, zoos, amusement parks, or tourist centric merchandise and retail operations a plus.
• Be aware, attentive, and work well with others
• Energy and enthusiasm for long days
• Ability to work in extreme weather conditions while taking precautions, including hydration and sun-protection
• Must be able to work days, evenings, weekends and holidays to meet business needs
• Approachable and outgoing

Physical Requirements

• Must be able to stand for extended periods of time
• Must be able to lift, carry, move, and/or position items weighing up to or in excess of 25 pounds.