Retail Supervisor

Animal; Portsmouth (NH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Monthly bonus

Staff discount

Uniform allowance

Job summary

Animal is hiring a Retail Supervisor for EMS Portsmouth (VPS) to lead a vibrant retail team and deliver outstanding customer service in a fast-paced environment. This permanent, full-time role is based at EMS Portsmouth, with a competitive hourly compensation of $18.00–$20.00.

You’ll coach, train and mentor colleagues, manage opening/closing duties, maintain stock presentation and visual merchandising, and uphold health & safety standards while driving sales and KPIs.

Qualifications

• Experience leading a retail team and delivering exceptional customer service.
• Strong communication and coaching skills.
• Knowledge of visual merchandising and store operations.

Responsibilities

• Lead and develop a retail team to achieve targets and KPIs.
• Uphold shop floor standards, stock presentation, and ticketing.
• Oversee opening and closing duties and daily store operations.
• Lead visual merchandising to create an inviting space.
• Prioritise health and safety for staff and customers.
• Drive customer experience and resolve concerns promptly.

Job description

Retail Supervisor

Application Deadline: 31 August 2026

Department: USA Retail

Employment Type: Permanent - Full Time

Location: EMS Portsmouth (VPS)

Compensation: $18.00 - $20.00 / hour

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, EMS has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development:

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.


• Drive continuous growth by coaching, training, and mentoring your team.


• Keep your team informed and engaged through clear, open communication.


• Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence:

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.


• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.


• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.


• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance:

• Motivate your team to meet and exceed sales targets and KPIs.


• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience:

• Set the standard for exceptional customer service and ensure it’s delivered consistently.


• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.


• Represent the EMS brand with enthusiasm and professionalism.


• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We would love to meet someone who is

• Passionate about delivering outstanding customer service.


• A confident and reliable motivator, with a talent for inspiring others.


• Experienced in all areas of retail, from stock control to visual merchandising.


• A strong communicator who can engage at all levels and provide constructive feedback.


• Proactive and results-driven, with a track record of setting and achieving goals.


• Approachable, trustworthy, and a natural team player.


• Skilled at problem-solving within company guidelines and policies.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.


• 50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance. 30% off National Brands Eastern Mountain Sports


• A stable, successful and supported environment


• Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

INDUS