Retail Supervisor

Heartland Bank and Trust Company; Peoria (IL); On-site; Full time

Job summary

Heartland Bank and Trust Company seeks a motivated Retail Supervisor to lead customer interactions and enhance branch operations. Join a growing community bank where you can make a real impact, mentoring staff while creating positive customer experiences and achieving operational goals.

Benefits

Competitive benefits package

Qualifications

• Minimum 2 years in Banking, Sales/Marketing, or Retail preferred.
• Must comply with SAFE Act requirements.

Responsibilities

• Ensure excellent customer experiences and guide retail staff.
• Perform retail duties including customer transactions and lending.
• Maintain optimal team coverage and support bank objectives.

Skills

Customer Service

Leadership

Sales

Education

High School Diploma or GED

Job description

Wage Range: Min: $19.51, Mid: $23.45, Max: $27.39

A Brief Overview

The Retail Supervisor is a frontline leadership position with the growth opportunity to management. Serves as a role model and mentor, ensuring optimal customer experiences, efficient operations, and support of bank initiatives within the branch.

What you will do

• Demonstrate an excellent customer experience, engaging customers by name, in a friendly professional manner.
• Guide retail staff through frontline training to follow policies and procedures, promote compliance with auditing standards, and demonstrate sound judgement to minimize the risk of fraud.
• Coordinate and perform retail duties as needed including customer transactions, opening and servicing deposit accounts, and consumer lending.
• Demonstrate and share advanced knowledge of branch operations, bank products and services.
• Schedule retail team to maintain optimal coverage and standards of service.
• Perform essential activities to meet established goals.
• Exercises independent judgement and proactively seeks solutions.

Qualifications/ Requirements

• Participate in various retail and bank projects as necessary.
• H.S. Diploma or GED and minimum 2 years Banking, Sales/Marketing, Retail, Sales Associate preferred or equivalent combination of education and experience.
• Must comply with all requirements of the SAFE Act and obtain a Unique Identifier from the NMLS.

Who We Are

Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.

Heartland Bank’s mission is to “create value for the customer, earn a profit for the Bank, and have fun doing it!” At Heartland, employees have the opportunity to make a difference every day.

What We Offer

At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind. Click here to learn more about what benefits we have to offer.

Physical Demands

• Regularly: Standing, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
• Frequently: Sitting, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions
• Occasionally: Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (30 lbs.)

Equal Opportunities and Accommodations Statement

Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.

Salary Disclaimer

The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.