Retail Supervisor

EMS Inc.; Lee (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

Colleague Discount

Uniform Allowance

Job summary

Eastern Mountain Sports in Lee, MA seeks a Retail Supervisor to lead a dynamic store team, drive sales, and deliver exceptional customer service in a fast-paced environment.

You will oversee daily operations, mentor staff, and maintain presentation standards while fostering a welcoming shopping experience for customers and the local community.

Qualifications

• Proven ability to lead a retail team and drive sales targets.
• Strong customer service focus with the ability to resolve issues promptly.

Responsibilities

• Lead and motivate store team to meet/exceed KPIs.
• Uphold shop floor standards: presentation, ticketing, organisation.
• Oversee opening/closing duties and daily operations.
• Drive visual merchandising to create a welcoming store.
• Prioritise health & safety for staff and customers.
• Coach and develop team members for growth.
• Enhance customer experience through proactive service.

Skills

Leadership

Customer service

Team coaching

Communication

Retail operations

Job description

Retail Supervisor

Department: USA Retail

Employment Type: Permanent - Full Time

Location: EMS Lee (VLE)

Compensation: $15.00 - $20.33 / hour

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, EMS has the perfect opportunity for you!

We're looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development:

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence:

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance:

• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience:

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the EMS brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We would love to meet someone who is

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
• 50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance. 30% off National Brands Eastern Mountain Sports
• A stable, successful and supported environment
• Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

INDUS