EMS Sales Assistant - Massachusetts

Mountain Group; Lee (MA); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Monthly bonus scheme

50% colleague discount across EMS, MW,

Uniform allowance

Job summary

Mountain Warehouse USA in Massachusetts is seeking an EMS Lee (VLE) Sales Assistant to deliver exceptional customer service, maintain store presentation, and welcome customers with enthusiasm. You will support daily store operations, process transactions, and collaborate with colleagues to create a welcoming shopping environment.

The role emphasizes teamwork, effective communication, and helping drive sales while maintaining health and safety standards.

Qualifications

• Committed to delivering outstanding customer service.
• Passionate about retail life and eager to help customers.
• Excellent communicators with a friendly and approachable demeanour.
• Energetic, driven and capable of completing tasks effectively.
• Team players who are reliable and trustworthy.

Responsibilities

• Maintain high presentation standards and ensure stock is well displayed and fully stocked.
• Accurately process transactions and handle various payment methods.
• Keep the sales floor clean, organised and welcoming; support promotions and displays.
• Build strong connections with customers to understand needs and provide tailored solutions.
• Work with the team to meet and exceed sales targets and support store operations.

Skills

Customer service

Retail experience

Teamwork

Communication

Job description

EMS Sales Assistant - Massachusetts

Application Deadline: 12 December 2026

Department: USA Retail

Employment Type: Permanent - Part Time

Location: EMS Lee (VLE)

Compensation: $15.00 - $18.00 / hour

Description

Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you!

As a Sales Assistant, you’ll play a vital role in ensuring the store operates efficiently and delivers an outstanding shopping experience. From maintaining high presentation standards to creating a welcoming atmosphere, you’ll represent our brand with pride and enthusiasm while prioritising health, safety, and wellbeing.

Key Responsibilities

Team Collaboration:

• Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
• Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.

Operational Excellence:

• Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods with efficiency.
• Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
• Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
• Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.

Customer Engagement:

• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.

Sales & Performance:

• Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.

We would love to meet someone who is

• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanour.
• Energetic, driven, and determined to complete tasks effectively.
• Team players who are reliable and trustworthy.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
• 50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance. 30% off National Brands Eastern Mountain Sports
• A stable, successful and supported environment
• Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

INDUS