Retail Supervisor

PUMA North America, Inc.; Johnson Creek (WI); On-site; Full time

Job summary

A leading retail company is seeking a Store Manager to drive sales and maintain high customer service standards. The role involves managing staff recruitment and training, ensuring operational compliance, and meeting profitability goals within a dynamic customer-focused environment. Ideal candidates possess a strong track record of retail management, with a commitment to PUMA's core values.

Benefits

Bonus Opportunities

Benefits Package

Qualifications

• 1-2 years of management experience in retail (apparel/footwear preferred).
• Proven track record of exceeding sales goals.
• Ability to work non-traditional hours, including weekends and holidays.

Responsibilities

• Achieve sales and profitability goals through effective planning and service.
• Engage with customers on the sales floor, coaching staff as needed.
• Manage payroll and scheduling for operational efficiency.

Skills

Sales Goals Achievement

Customer Service

Effective Communication

Physical Stamina

Basic Math Skills

Job description

YOUR MISSION

• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs, and profitability goals through effective planning, expense control, sales, and service.
• Guarantee high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards.
• Spend 90% of working time on the sales floor engaging with consumers, selling, and coaching employees.
• Assist the Store Manager and Assistant Store Manager with recruitment, training, development, and succession planning for high-performing, results-driven Associates.
• Manage payroll control and service-driven scheduling to maintain profitability while providing excellent customer service.
• Manage Loss Prevention education and awareness programs, ensuring operational compliance and achieving inventory and shrink goals.
• Communicate merchandise opportunities to the Store and Assistant Store Manager.
• Participate in new store openings and closings; travel may be required.
• Process sales, exchanges, and refunds accurately at the cash desk, ensuring proper operation of POS systems and adherence to policies.
• Ensure visual merchandising standards are maintained according to PUMA guidelines.
• Maintain the physical condition of the Store and communicate maintenance needs timely.
• Comply with all Policies & Procedures, operational standards, and safety regulations.
• Work non-traditional hours including weekends, evenings, holidays; overtime may be required.

YOUR TALENT

• One to two years of management experience in a customer service-oriented retail environment, preferably apparel/footwear, with a results-driven track record.
• Proven ability to exceed sales goals, provide high customer service levels, and communicate effectively.
• Physical ability to walk, stand, reach, bend, climb, and lift up to 30 pounds, including working at heights and operating equipment like ladders.
• Strong sensory skills including speaking, hearing, vision, and depth perception.
• Basic math, reading comprehension, writing, problem-solving, and computer skills required.

The base pay for this position is $21.00-$25.00 + Bonus + Benefits. Pay may vary depending on experience and skills.

SPEED & SPIRIT are core values at PUMA: BE DRIVEN, BE VIBRANT, BE TOGETHER, and BE YOU. Applying is easy—click APPLY ONLINE and upload your application.

PUMA is an Equal Employment Opportunity (EEO) employer, committed to a diverse and inclusive workforce. For more information, contact us at [e-mail].