Retail Supervisor

Hudson Group; Hudson (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in travel retail is seeking a Retail Supervisor to join their dynamic team. This role involves overseeing daily operations, managing team members, and ensuring exceptional customer service in a fast-paced environment. With a commitment to employee growth and development, the company offers competitive pay, flexible scheduling, and a range of employee perks. If you are a proactive leader with a passion for retail and customer service, this opportunity is perfect for you to grow and make a significant impact in the travel retail sector.

Benefits

Competitive rate of pay

Daily Pay

20% Employee Discount

50% Food and Beverage Discount

PTO

Personal and Parental Leave Programs

Company Paid Life Insurance

Employee Recognition Programs

Advancement and Growth Opportunities

On-going Training & Development

Qualifications

• 1+ year of supervisory experience in a retail environment.
• Ability to manage daily activities with multiple supervisors.

Responsibilities

• Assist in managing team members and daily store operations.
• Conduct staff training and ensure excellent customer service.

Skills

Leadership

Time Management

Problem-Solving

Customer Service

Multi-tasking

Education

High School Diploma or equivalent

Job description

GrowWithUs!

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

What we will offer you:

1. Competitive rate of pay: $21.30 an hour
2. Daily Pay - Get your money as you earn it
3. 20% Hudson Employee Discount
4. 50% Hudson Food and Beverage Discount
5. PTO
6. Personal and Parental Leave Programs
7. Company Paid Life Insurance
8. Employee Recognition Programs
9. Advancement and Growth Opportunities
10. On-going Training & Development
11. Referral Bonus up to $500

This Retail Supervisor Job Is For You, If You Enjoy:

Assisting the General Manager and Operational Managers in managing the team members and the daily operation of our stores while providing an amazing customer service experience.

Your Team is counting on you as a Retail Supervisor to:

1. Provide flexibility to work any day of the week, including weekends & holidays
2. Shifts Starting at 2PM-11PM & 5PM-1:45AM
3. Work a full-time schedule
4. Oversee multiple team members within multiple locations
5. Provide staff training and coaching daily
6. Conduct store opening/closing/shift change procedures
7. Be attentive to customs audits
8. Perform all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliations, void processing, and deposits
9. Ensure daily counts on cigarettes, phone cards, newspapers, and other items are conducted and discrepancies reported
10. Ensure that staff report to work on time, dressed in clean full uniform, including nametags
11. Ensure all staff tardiness and absences are reported to management
12. Ensure customers are greeted promptly and served by knowledgeable, well-trained associates
13. Demonstrate effective management of customer queuing
14. Ensure sales associates are assigned daily duties and aware of daily sales targets and procedural changes
15. Maintain an in-depth knowledge of products sold and ensure replenishment and proper rotation of stock on the sales floor
16. Ensure that housekeeping standards are maintained
17. Maintain vigilant theft and shoplifting awareness and enforce cash register and other policies controlling internal shrink

Required Qualifications:

1. Ability to manage, consult, and help plan daily activities with General Manager, Operations Manager, and other Supervisors
2. One or more years working as a supervisor in a retail setting
3. Experience working in a retail setting, overseeing a multi-unit operation
4. Provides supervision and support to store staff
5. Vehicle transportation preferred due to hours of operation and limited public transportation availability
6. Works with on-site sales representatives
7. Approachable and interactive leadership qualities
8. Ability to work in a fast-paced environment
9. Good time-management skills and multi-tasking abilities
10. Good problem-solving skills
11. High School Diploma or equivalent

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds, and identities.

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.