Retail Supervisor

Goodwill Industries of Greater Nebraska; Grand Island (NE); On-site; USD 52,000 - 67,000; Full time

Job summary

A leading company in the non-profit sector is looking for a Retail Supervisor in Grand Island, NE. The role involves overseeing store operations, ensuring excellent customer service, and training team members. Candidates should have experience in customer service and prior supervisory experience, along with strong communication skills.

Qualifications

• Must have experience in customer service and team leadership.
• Preferred supervisory experience.
• Valid driver's license required.

Responsibilities

• Oversee sales floor and donation area operations.
• Ensure excellent customer service and train staff.
• Maintain store appearance and manage opening and closing.

Skills

Customer Service

Leadership

Communication

Education

Two years experience working with the public

Prior supervisory experience

Valid Nebraska driver's license

Job description

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GENERAL DESCRIPTION: Provide positive leadership and help train/support the team members of the store. Provide excellent customer service and perform such tasks as are necessary for efficient operation throughout the retail store. Responsible for management of the retail store in Manager/Assistant Manager's absence.

ESSENTIAL JOB FUNCTIONS: (NOTE: Qualified persons with disabilities are encouraged to apply. Reasonable accommodation will be made.)

• Oversight of and assist with the work performed on the sales floor and in the donation area and donation center which includes, but is not limited to, organizing donations as they arrive, processing of and getting quality product to the floor in order to meet daily goals, determining items to be separated out for e-commerce, organizing, and store cleanliness.
• Ensure all procedures related to sales-floor work activity are adhered to, and documented as required.
• Maintain store, including opening and closing, as requested by manager.
• Serve as a positive role model to employees.
• Assist with training and development of employees at manager's request.
• Responsible for quantity and quality control.
• Responsible for maintaining a positive image in the community for Goodwill Industries of Greater Nebraska and developing good relations with customers, donors, co-workers, and guests.
• Provide excellent customer service.
• Inform customers of seasonal and permanent promotions (i.e. monthly coupons, in-store specials, etc.).
• Employees must abide by Goodwill Industries of Greater Nebraska’s Corporate Compliance policies.
• Welcome and embrace cultural diversity in all areas of Goodwill, i.e. customers, donors, volunteers, employees, or participants served. Perform work activities in conformance to Goodwill values (respect, integrity, compassion, stewardship, learning, teamwork and entrepreneurial spirit), immediately report any wrongdoing (unethical/improper conduct, fraud, fiscal mismanagement, etc.), embrace and support cultural diversity, and encourage and support others to do the same.
• Timely arrival at the workplace and consistent attendance.
• All other duties as assigned.
  
  

STAFF PERSONS SUPERVISED: None

Education, Training And Experience

• Two (2) years experience working with the public.
• Prior supervisory experience or experience being in a leadership role is preferred.
• Valid Nebraska driver’s license and meet insurance requirements.
  
  

Physical Requirements Of The Essential Job Functions

l. Ability to communicate in spoken conversation, adequate volume speech, and have normal hearing for conversation and telephone use.

• Ability to be independently mobile on all surfaces and situations, to move safely about the work area.
• Visual acuity, depth perception and field of vision within normal range.
• Have the physical stamina to work at least 8 hours per day and be able to lift, carry, push, pull objects weighing up to 50#, frequently 25#.
  
  

Other Requirements Of The Essential Job Functions

• Good verbal communication skills to be able to explain work procedures to workers and to assign tasks.
• Ability to interact and meet with people, cooperate with other workers in a pleasant and friendly manner, and deal with people in an effective way.
• Ability to take appropriate actions and decisions based on varying circumstances.
• Ability to count money and do math operations quickly and correctly.
  
  

HOURS: Variable over seven-day week.

(will include some evenings, weekends, and holidays)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Non-profit Organizations

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Grand Island, NE $52,500.00-$66,300.00 1 week ago

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