Retail Supervisor

Merlin Entertainments Group; City of Yonkers (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Merlin Magic Pass

Recognition Programs

401(k) Program

Tuition Reimbursement

Learning and Advancement Opportunities

Job summary

Merlin Entertainments Group in Yonkers is seeking a proactive Retail Supervisor to lead day-to-day retail operations in a dynamic attractions environment. You will guide a team to deliver memorable guest experiences, drive sales, and maintain operational excellence.

The role requires 2+ years of supervisory retail experience, strong leadership, and excellent customer service skills. You will participate in staffing, training, and merchandising efforts to meet business goals.

Qualifications

• High School Diploma or GED required.
• College degree preferred.
• Minimum of 2 years of supervisory experience in a retail, hospitality, visitor attraction, or similar customer-focused environment.
• Proven experience leading teams and driving operational success.
• Strong customer service and sales skills.
• Experience with merchandising, inventory management, and retail operations.
• Excellent communication, coaching, and people management abilities.

Responsibilities

• Lead and inspire the Retail Team while delivering exceptional service and safe, welcoming environments.
• Coach, mentor, and motivate team members to achieve service, sales, and operational goals.
• Support recruitment, onboarding, training, and ongoing development of the Retail Team.
• Drive retail performance through merchandising, inventory control, and sales initiatives.
• Monitor KPIs and contribute to revenue growth across retail operations.
• Manage guest concerns professionally and ensure effective guest recovery when needed.
• Oversee stock management, replenishment processes, and stock takes.
• Act as a Duty Manager when required.

Skills

Leadership

Customer service

Sales skills

Merchandising

Communication

People management

Multi-tasking

Education

High School Diploma or GED

College degree preferred

Tools

POS systems

Inventory management tools

Job description

What you'll bring to the team

Lead. Inspire. Deliver Exceptional Guest Experiences.

Are you a passionate retail leader who thrives in a fast-paced, guest-focused environment? Do you enjoy motivating teams, driving sales, and creating memorable experiences for guests? If so, we'd love to hear from you!

We are looking for an enthusiastic Retail Supervisor to join our team and play a key role in leading daily retail operations. This is an exciting opportunity to combine your retail leadership experience with a dynamic attractions environment where no two days are the same.

What You'll Be Doing

As a Retail Supervisor, you'll be responsible for leading and inspiring the Retail Team while ensuring exceptional service, operational excellence, and a safe, welcoming environment for both guests and team members.

You'll:

• Lead by example on the shop floor, delivering world-class guest experiences every day.
• Coach, mentor, and motivate team members to achieve service, sales, and operational goals.
• Support recruitment, onboarding, training, and ongoing development of the Retail Team.
• Drive retail performance through effective merchandising, inventory control, and sales initiatives.
• Monitor key performance indicators (KPIs) and contribute to revenue growth across retail operations.
• Manage guest concerns professionally and ensure effective guest recovery when needed.
• Ensure the highest standards of cleanliness, safety, visual presentation, and operational compliance.
• Assist with labor planning, scheduling, and staff utilization to meet business needs.
• Support stock management, inventory accuracy, replenishment processes, and stock takes.
• Act as a Duty Manager when required, helping oversee the daily operation of the attraction.
• Foster a positive, fun, and guest-obsessed team culture.

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.

Just imagine being part of this - playing with ideas, creating magical experiences, and learning while growing and building your dream career.

What We're Looking For

We're seeking a confident, energetic leader who enjoys working alongside their team and creating memorable guest experiences.

Qualifications & Experience

• High School Diploma or GED required.
• College degree preferred.
• Minimum of 2 years of supervisory experience in a retail, hospitality, visitor attraction, or similar customer-focused environment.
• Proven experience leading teams and driving operational success.
• Strong customer service and sales skills.
• Experience with merchandising, inventory management, and retail operations.
• Excellent communication, coaching, and people management abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Comfortable using retail systems, POS systems, and inventory management tools.

Benefits

• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Workplace- Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children's Rights.

Just imagine building your dream career. Then make it real. Join the LEGO® team today.

Merlin Entertainments are facilitating the LEGO Group's recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Pay Range

USD $22.00/Hr.