Retail Store Team Leader (Full Time)

the LEGO Group; West Hartford (CT); Hybrid; Confidential; Full time

Benefits offered by this job

Family Care Leave

Life & Disability Insurance

Wellbeing resources

Colleague Discount

Bonus program

Job summary

LEGO Group is hiring a full-time Team Leader in a hybrid role within XYZ MALL, CITY, STATE, to deliver a premier guest experience and inspire tomorrow's builders. You will train the team to exceed our customer service standards, product knowledge, and sales goals while fostering a safety-first culture.

The role emphasizes profitable sales, space management, and vibrant visual merchandising aligned with LEGO Brand Retail guidelines, with a blended office/store environment.

Qualifications

• Experience leading sales teams in retail environments.
• Ability to train and develop team members.
• Strong understanding of store operations and loss prevention.

Responsibilities

• Assist ASM and SM in maintaining holiday, attendance, and team scheduling.
• Supervise Sales Associates during shifts and handle issues per LEGO policies.
• Process orders for store and office supplies within guidelines and budgets.
• Ensure proper cash handling procedures by all Sales Associates.
• Maintain organized stockroom and merchandise presentation on the shop floor.
• Support merchandising standards and loss prevention targets.

Skills

Team leadership

Shift supervision

Customer service

Merchandising

Scheduling

Job description

Job Description

Core Responsibilities

• Assists the ASM and SM in maintaining holiday, attendance, and team scheduling
• Effectively supervise Sales Associates during the shift, dealing with potential issues appropriately and in line with LEGO policies and procedures, with the ASM and SM's support
• Complete orders for store and office supplies in line with guidelines and operating budgets
• Ensures money handling procedures are followed by all Sales Associates
• Ensures a well-organized stockroom is maintained at all times and that all available products are merchandised on the shop floor and loss prevention targets are achieved
• Assists the ASM and SM in achieving a high standard of merchandise presentation following store guidelines

Full time Team Leader

Are you ready to create the ultimate guest experience while inspiring the builders of tomorrow?

Join the LEGO® Brand Retail team as a full-time Team Leader in XYZ MALL in CITY, STATE and be a role model as you provide a brand experience for our customers. This full-time Team Leader will provide training to enhance the team's ability to exceed our high standards of customer service, product knowledge and sales.

Experience The Pride, Commitment And Shared Sense Of Responsibility

• Enhance profitable sales by the regular review of sales and margin information
• Assist to ensure that appropriate and effective space management techniques are used
• Ensure that the store graphics system (including pricing) is maintained effectively, with a focus on customer service and maximizing profitable sales
• Ensure that all fixtures are always replenished
• Evaluate and communicate on competitor visual merchandising techniques, finding opportunities to develop our business further
• Train Sales Associates on visual merchandising techniques according to LEGO® Brand Retail guidelines
• Empower and develop a high-performance team by sharing the LEGO® Brand, Vision and Values

Deliver inspirational retail experiences built on LEGO® Brand values

The LEGO® Group is a family-owned, international business and collaboration shapes everything we do. As a Team Leader for LEGO® Brand Retail, you are the face of our company. We are looking for individuals who can motivate, energize and inspire others to outstanding performance while cultivating a positive, team-oriented, safety-first environment. LEGO® Brand Retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell.

Do you have what it takes to inspire and develop the builders of tomorrow?

Join the LEGO® Brand Retail Team!

Share our commitment to providing an active hands-on experience that encourages imagination and creativity through in-store play.

Compensation

The hourly wage for the position has a range of $23.50 - $26.70 , based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of any benefits, will be communicated upon finalization of the employment offer.

What’s in it for you?

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.