Retail Store Team Leader (Full-Time)

Lego Group; New York (NY); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Family Care Leave

Life & disability insurance

Wellbeing resources

Colleague discount

Bonus scheme

Hybrid work policy

Job summary

LEGO Group is seeking a full-time Team Leader for our Fifth Avenue store in New York, NY. You will support the ASM/SM with scheduling, supervise Sales Associates, and ensure strong store operations, money handling, and loss prevention.

The role emphasizes training, visual merchandising, and delivering outstanding guest experiences. The position focuses on developing a high-performance team, enhancing customer service, and driving profitable sales while upholding LEGO Brand values in a dynamic

Qualifications

• Leadership and/or management experience in a retail store environment (2 years minimum).
• Ability to develop, coach, and manage performance development.
• Delivery of Employee training, facilitating meetings, and delivering feedback.
• Ability to use voice amplifiers, headsets, earpieces, and/or microphones.
• Ability to drive top line sales through effective floor leadership and people development.
• Execute floor leadership (70% of work week).
• Cash handling and inventory/sales auditing.
• Point of Sales automated systems.

Responsibilities

• Assist ASM and SM in maintaining holiday, attendance, and team scheduling.
• Supervise Sales Associates during the shift, handling issues per LEGO policies.
• Process orders for store and office supplies within guidelines and budgets.
• Ensure money handling procedures are followed by all Sales Associates.
• Maintain a well-organized stockroom and merchandize products on the shop floor.
• Support merchandise presentation following store guidelines.
• Participate in training to boost customer service, product knowledge and sales.
• Empower and develop a high-performance team aligned with LEGO Brand values.

Skills

Leadership

Coaching

Staff training

Communication

Cash handling

Sales leadership

Tools

POS systems

Job description

Job Description Core Responsibilities:

• Assists the ASM and SM in maintaining holiday, attendance, and team scheduling
• Effectively supervise Sales Associates during the shift, dealing with potential issues appropriately and in line with LEGO policies and procedures, with the ASM and SM's support
• Complete orders for store and office supplies in line with guidelines and operating budgets
• Ensures money handling procedures are followed by all Sales Associates
• Ensures a well-organized stockroom is maintained at all times and that all available products are merchandised on the shop floor and loss prevention targets are achieved
• Assists the ASM and SM in achieving a high standard of merchandise presentation following store guidelines

Are you ready to create the ultimate guest experience while inspiring the builders of tomorrow? Join the LEGO® Brand Retail team as a full-time Team Leader in Fifth Avenue, NewYork City, NY and be a role model as you provide a brand experience for our customers.

This full-time Team Leader will provide training to enhance the team's ability to exceed our high standards of customer service, product knowledge and sales.

Experience the pride, commitment and shared sense of responsibility Enhance profitable sales by the regular review of sales and margin information Assist to ensure that appropriate and effective space management techniques are used Ensure that the store graphics system (including pricing) is maintained effectively, with a focus on customer service and maximizing profitable sales Ensure that all fixtures are always replenished Evaluate and communicate on competitor visual merchandising techniques, finding opportunities to develop our business further Train Sales Associates on visual merchandising techniques according to LEGO® Brand Retail guidelines Empower and develop a high-performance team by sharing the LEGO® Brand, Vision and Values Deliver inspirational retail experiences built on LEGO®Brand values

The LEGO® Group is a family-owned, international business and collaboration shapes everything we do. As a Team Leader for LEGO® Brand Retail, you are the face of our company. We are looking for individuals who can motivate, energize and inspire others to outstanding performance while cultivating a positive, team-oriented, safety-first environment. LEGO® Brand Retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell.

Do you have what it takes to inspire and develop the builders of tomorrow?

• Leadership and/or management experience in a retail store environment (2 years minimum requirement)
• Ability to develop, coach, and manage performance development
• Delivery of Employee training, facilitating meetings, and delivering feedback
• Ability to use voice amplifiers, headsets, earpieces, and/or microphones
• Ability to drive top line sales through effective floor leadership and people development
• Execute floor leadership (70% of work week)
• Cash handling and inventory/sales auditing
• Point of Sales Automated Systems
• Ensure stores goals are achieved through smart actions and strategic planning
• Elevate the guest experience through merchandise maintenance and visual merchandising

Physical specifications: Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. Involves lifting at least 30 lbs Ability to perform traffic counting duties that occur outside of the store Must have full availability and be able to work 40 hours per week

Join the LEGO® Brand Retail Team! Share our commitment to providing an active hands-on experience that encourages imagination and creativity through in-store play.

Compensation

The hourly wage for the position has a range of $24.52 - $27.72 , based on anticipated responsibilities, market benchmarks, and organizational constraints.

The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law.

The comprehensive remuneration details, inclusive of any benefits, will be communicated upon finalization of the employment offer.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date.

What’s in it for you?

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe.

Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, andhaving fun. Build your career brick by brick and play your part in continuing our mission to “inspire and develop the builders of tomorrow”.