Retail Store Team Leader (Full-Time)

LEGO Brand Retail Inc.; New York (NY); Hybrid; USD 34,000 - 38,000; Full time

Benefits offered by this job

Family care leave

Life & disability insurance

Wellbeing resources

Colleague discount

Bonus program

Hybrid work policy

Job summary

LEGO Brand Retail on Fifth Avenue in New York, NY is seeking a full-time Team Leader. You will supervise Sales Associates, support the SM/ASM, and ensure high standards of customer service and product knowledge while maintaining stockroom organization and visual merchandising.

As a brand ambassador, you will train staff, lead by example, and help drive profitable sales. The role emphasizes teamwork, safety, and a guest-centric in-store experience with a hybrid work arrangement.

Qualifications

• Leadership or management experience in a retail store (2 years minimum)
• Ability to train employees and deliver feedback
• Experience with visual merchandising techniques
• Capable of lifting at least 30 lbs and standing for long periods

Responsibilities

• Assist ASM/SM in managing holiday, attendance and team scheduling
• SuperviseSales Associates during shifts and handle issues per LEGO policies
• Process store and office supply orders within guidelines and budgets
• Ensure money handling procedures are followed
• Maintain organized stockroom and maximize product presentation on the shop floor
• Provide brand experience aligned with LEGO values and standards
• Deliver training to enhance team performance in customer service and product knowledge
• Support space management and visual merchandising strategies
• Drive top-line sales through floor leadership and staff development
• Support loss prevention targets and inventory accuracy

Skills

Team leadership

Staff supervision

Cash handling

Sales coaching

Visual merchandising

Tools

POS systems

Inventory auditing

Job description

Job DescriptionCore Responsibilities:• Assists the ASM and SM in maintaining holiday, attendance, and team scheduling• Effectively supervise Sales Associates during the shift, dealing with potential issues appropriately and in line with LEGO policies and procedures, with the ASM and SM's support• Complete orders for store and office supplies in line with guidelines and operating budgets• Ensures money handling procedures are followed by all Sales Associates• Ensures a well-organized stockroom is maintained at all times and that all available products are merchandised on the shop floor and loss prevention targets are achieved• Assists the ASM and SM in achieving a high standard of merchandise presentation following store guidelinesAre you ready to create the ultimate guest experience while inspiring the builders of tomorrow?Join the LEGO Brand Retail team as a full-time Team Leader in Fifth Avenue, New York City, NY and be a role model as you provide a brand experience for our customers. This full-time Team Leader will provide training to enhance the team's ability to exceed our high standards of customer service, product knowledge and sales.Experience the pride, commitment and shared sense of responsibilityEnhance profitable sales by the regular review of sales and margin informationAssist to ensure that appropriate and effective space management techniques are usedEnsure that the store graphics system (including pricing) is maintained effectively, with a focus on customer service and maximizing profitable salesEnsure that all fixtures are always replenishedEvaluate and communicate on competitor visual merchandising techniques, finding opportunities to develop our business furtherTrain Sales Associates on visual merchandising techniques according to LEGO Brand Retail guidelinesEmpower and develop a high-performance team by sharing the LEGO Brand, Vision and ValuesDeliver inspirational retail experiences built on LEGO Brand valuesThe LEGO Group is a family-owned, international business and collaboration shapes everything we do. As a Team Leader for LEGO Brand Retail, you are the face of our company. We are looking for individuals who can motivate, energize and inspire others to outstanding performance while cultivating a positive, team-oriented, safety-first environment. LEGO Brand Retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell.Do you have what it takes to inspire and develop the builders of tomorrow?Leadership and/or management experience in a retail store environment (2 years minimum requirement)Ability to develop, coach, and manage performance developmentDelivery of Employee training, facilitating meetings, and delivering feedbackAbility to use voice amplifiers, headsets, earpieces, and/or microphonesAbility to drive top line sales through effective floor leadership and people developmentExecute floor leadership (70% of work week)Cash handling and inventory/sales auditingPoint of Sales Automated SystemsEnsure stores goals are achieved through smart actions and strategic planningElevate the guest experience through merchandise maintenance and visual merchandisingPhysical specifications: Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. Involves lifting at least 30 lbsAbility to perform traffic counting duties that occur outside of the storeMust have full availability and be able to work 40 hours per weekJoin the LEGO Brand Retail Team!Share our commitment to providing an active hands-on experience that encourages imagination and creativity through in-store play. Use the APPLY NOW button above or below.CompensationThe hourly wage for the position has a range of $24.52 - $27.72 , based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of any benefits, will be communicated upon finalization of the employment offer.Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.What’s in it for you?Here are some of what to expect:Family Care Leave – We offer enhanced paid leave options for those important times.Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children’s Rights.Just imagine building your dream career.Then make it real.Join the LEGO team today.