Retail Store Team Lead - Elevate Sales & Experience

Lovisa Pty Ltd; Bridgewater (MA); On-site; USD 52,000 - 72,000; Full time

Job summary

Lovisa Pty Ltd in Bridgewater, MA is seeking an energetic Assistant Store Manager to help lead the retail team, deliver exceptional customer experiences, and support daily operations.

The role focuses on coaching staff, achieving sales goals, managing inventory, and maintaining brand standards. Flexible availability for evenings, weekends, and holidays is required.

You will work to create a welcoming store environment and uphold Lovisa's fashion-forward image in a fast-paced setting.

Qualifications

• 2+ years retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Demonstrated leadership capabilities.
• Passion for retail and fashion.
• Ability to work in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.
• Physical ability to stand, lift, and move merchandise.
• Embody company values and culture.
• Maintain professional appearance and attitude.
• Act as a brand ambassador both in-store and in the community.
• Stay current with fashion trends and product knowledge.

Responsibilities

• Support Store Manager in training, coaching, and developing store associates.
• Foster effective communication across all team members.
• Lead by example in providing outstanding customer service.
• Assist in recruiting, hiring, and onboarding new team members.
• Drive sales performance through team motivation and leadership.
• Execute operational procedures including opening/closing protocols.
• Manage inventory control and stockroom organization.
• Oversee accurate processing of shipments and merchandise flow.
• Monitor and maintain shrink prevention measures.
• Ensure store meets visual merchandising standards.
• Create an engaging shopping environment.
• Resolve customer concerns professionally and efficiently.
• Maintain store appearance and cleanliness.
• Lead team in delivering personalized service.
• Support payroll management and scheduling.
• Maintain accurate financial records and reports.
• Ensure compliance with company policies and procedures.
• Assist with loss prevention initiatives.

Skills

Retail management

Problem solving

Interpersonal communication

Leadership

Customer service

Brand ambassador

Fast-paced environment

Flexibility

Merchandise handling

Fashion knowledge

Job description

Lovisa Pty Ltd in Bridgewater, MA is seeking an energetic Assistant Store Manager to help lead the retail team, deliver exceptional customer experiences, and support daily operations.

The role focuses on coaching staff, achieving sales goals, managing inventory, and maintaining brand standards. Flexible availability for evenings, weekends, and holidays is required.

You will work to create a welcoming store environment and uphold Lovisa's fashion-forward image in a fast-paced setting.