Retail Store Supervisor — Lead, Coach & Drive Service

levistraussandco; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401K match

Paid volunteer time

Product discount

Job summary

Levi Strauss & Co in Boston is seeking a Store Supervisor to lead a high-energy store environment, coach sales associates, and uphold service standards while driving brand growth and customer satisfaction.

You will train new hires, manage cash and merchandise operations, and ensure policy compliance. The role requires flexibility for evenings, weekends, and holidays; Levi's offers benefits such as 401K match, volunteer hours, and product discounts.

Qualifications

• Progressive retail leadership experience and proven skills in supervising, coaching and training.
• Ability to work a flexible schedule to meet business needs, including evenings, weekends and holidays.
• Strong customer service mindset and ability to coach teams toward service excellence.

Responsibilities

• Creates a high energy, compelling store experience by engaging consumers and modeling service behaviors.
• Proactively resolve consumer concerns and partner with store manager on elevated issues.
• Participates in training for new hires and current employees on LS&CO culture and policies.
• Coaches and delivers performance feedback in collaboration with store management.
• Oversees cash handling and merchandise operations during shifts in accordance with store policy.
• Collaborates with store leadership to meet or exceed sales and performance goals.

Skills

Retail leadership

Coaching

Customer service

Training

Flexible schedule

Team supervision

Education

High school diploma or GED

Job description

Levi Strauss & Co in Boston is seeking a Store Supervisor to lead a high-energy store environment, coach sales associates, and uphold service standards while driving brand growth and customer satisfaction.

You will train new hires, manage cash and merchandise operations, and ensure policy compliance. The role requires flexibility for evenings, weekends, and holidays; Levi's offers benefits such as 401K match, volunteer hours, and product discounts.