Retail Store Supervisor

SUNNYSIDE; Montgomeryville (Montgomery County); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid holidays

Paid time off

Stock options

Employee discount

Job summary

SUNNYSIDE is seeking a Dispensary Supervisor to lead daily operations of a Sunnyside dispensary, ensuring compliance with state law and company standards. You will guide staff, handle escalations, and uphold the mission to normalize and professionalize cannabis.

The role emphasizes training, development, and customer service, with a focus on operational excellence, inventory control, and a safe work environment.

Qualifications

• High School Diploma or equivalent.
• 3 - 5 years’ experience in customer service.
• 1+ year experience leading or mentoring a team; cannabis experience preferred.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Excellent communication, interpersonal, and persuasive skills.

Responsibilities

• Regularly perform store opening and closing procedures (cash, inventory, reporting).
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors.
• Respond to employee questions or suggestions and communicate team resource needs to management.
• Provide real-time coaching and document employee relations issues.
• Direct the workflow of the team with rosters and daily responsibilities.
• Ensure team compliance with company policies and state/local laws.
• Manage escalated customer concerns and complex product questions.
• Investigate cash, POS or product discrepancies; escalate as needed.
• Troubleshoot POS system issues and cashier glitches.
• Verify inventory counts and cash deposit totals; reconcile discrepancies.
• Maintain inventory of marketing assets and promotional materials.
• Maintain a clean, safe environment; ability to lift up to 50 lbs.

Skills

Team leadership

Customer service

Communication

Onboarding

Education

High School Diploma

Job description

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

If you’re interested in joining our mission, click the below links to join our team today!

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

The Sunnyside* Retail Store Supervisorwill support day-to-day operations of the dispensary in accordance with state law and Company standards. This position will help to direct workflow of the staff, and regularly perform store opening and closing procedures. As a Supervisor, you will manage any customer (recreational, medicinal and caregivers) escalations, reinforce team culture and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis .

At Sunnyside, we believe the employee experience is paramount. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Dispensary Supervisor, you will have:

• Experience leading a team of hourly members; skills include onboarding, training, coaching and providing feedback.


• Knowledge of retail business fundamentals, including inventory management, opening/closing procedures setting daily work assignments and facilitating operational workflows, and driving sales goals.


• Elevated skills in decision making, active listening and problem solving.


• Advanced cannabis product knowledge and industry compliance standards.


• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service

CORE JOB DUTIES

• Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non- peak periods.


• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.


• Respond to all employee’s questions, concerns or suggestions and communicate team resource requirements to management.


• Provide real-time coaching and feedback for performance concerns; document and elevate all employee relations issues in a timely manner to management.


• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.


• Ensure team accountability to compliance with all company policies, procedures, state and local laws.


• Manage escalated customer concerns and respond to complex or nonstandard product questions.


• Investigate any cash, POS or product discrepancies and elevate/record appropriately.


• Troubleshoot technical issues or glitches in POS system.


• Verify inventory counts and cash deposit totals; reconcile any discrepancies.


• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.


• Ensure a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)


• Ability to walk or stand for extended periods of time

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• High School Diploma or equivalent


• 3 - 5 years’ experience in customer service


• 1+ year experience leading or mentoring a team; cannabis experience preferred


• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner


• Excellent communication, interpersonal, and persuasive skills

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply


• Must comply with all legal or company regulations for working in the industry


• The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Pay Range

$24.50 - $24.50 USD

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Sunnyside*’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.