Retail Store - Sales Associate

Avocado Green Mattress; Santa Monica (CA); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Life insurance (employer paid)

401(k) with employer match

PTO

Volunteer days

Employee discount

Annual bonus plan

Training & tools

Wellness apps access

Referral bonus

Growth opportunities

Job summary

Avocado Green Mattress is seeking a Retail Brand Experience Associate for our Santa Monica, CA location. This on-site, hourly role offers a competitive pay range and monthly bonus potential.

You will engage customers in person and virtually, maintain product knowledge, and support events to grow our brand in a fast-paced store environment. You will thrive in a team that values exceptional customer experiences, live chat and CRM interactions, and a flexible schedule including weekends and

Qualifications

• Experience in customer-facing retail or sales roles is a plus.
• Ability to respond to live chats and manage customer inquiries via CRM tools is a plus.
• Strong communication skills and a passion for helping customers succeed.

Responsibilities

• Engage in daily in-person sales activities to meet KPIs.
• Maintain clean, organized sales floor and prepare displays.
• Assist with events and community programs to drive engagement.
• Convert sales through chats, phones, and virtual appointments.
• Track and relay customer feedback to internal teams for UX improvements.
• Collaborate with customer experience, production, and logistics to minimize returns.

Skills

Retail sales

Customer service

CRM platforms

Product knowledge

Team collaboration

Attendance reliability

Flexibility

Phone & video appointments

Tools

TalkDesk

Intercom

Kustomer

Job description

THE ROLE

Avocado is currently looking for a FULL-TIME Retail Brand Experience Associate to be part of our team in Santa Monica, CA. This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus! Note on Location: You will be working on-site at our location in Santa Monica, CA. This is not a remote position. Note on Pay Transparency: The pay range for this role is $21.00 - $24.56 Hourly, plus potential monthly bonus.

WHAT YOU’LL BE WORKING ON

• Overall Work with team and individually to meet and exceed sales targets and KPIs.
• Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures.
• Bring a customer centered approach to executing on sales goals.
• Accept and implement coaching and feedback to achieve individual and team performance goals.
• Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!
• Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
• Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate Perform other duties as assigned.

Retail

• Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments.
• Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times.
• Assist with planning and executing events & community programs.
• Assist with suggesting methods to improve area operations, efficiency, and service.
• Ability to lift 200 lbs. and be on your feet all day.

Digital

• Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.
• Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
• Assist team with managing the daily workload of responding to customer emails.

WHAT YOU BRING

• Customer service or retail experience is a plus.
• Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world!
• Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.
• Experience tracking KPIs or Sales Goals a plus.
• Be passionate about our brand’s values of healthy living, environmental awareness, and social responsibility.
• Excellent verbal and written communicator with a passion for people.
• Positive attitude and possesses a no-task-too-small mentality.
• Self-starter; Resilient, entrepreneurial spirit.
• Eager to be at the frontline of a fast-paced and growing brand.
• Mac and Google suite proficiency is also a plus!
• Must be comfortable taking phone and video appointments.
• Must have a flexible schedule- including weekends and holidays.
• Café experience; training experience; experience running branded events is a plus!
• Regular and predictable attendance.

PHYSICAL REQUIREMENTS

• Mobility: The ability to remain in a stationary position, often standing or sitting for prolonged periods.
• Movement: The ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly.
• Move: Ability to adjust or move objects up to 50 pounds in all directions.
• Lift: Capability to lift up to 200 pounds using lifting aids and/or equipment.
• Operate: Constantly operates a computer and other office machines such as printers and tablets.
• Communicate: This role frequently communicates with other team members to update on the status of a task.

WHAT WE OFFER YOU

• Medical (HMO, PPO, HSA)
• Dental
• Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and Tools to be successful along with a strong partnership from your peers and leaders
• Access to wellness apps
• Referral Bonus
• Opportunity to grow

WHY WORK AT AVOCADO GREEN BRANDS?

Be part of the change | work at an emerging company that is on the mission to increase sustainable and clean products. Culture | be part of a fun, collaborative and passionate team.

Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, fueled by green living, sustainability, radical honesty, authenticity, storytelling, social responsibility, and remarkable customer experiences. We make mattresses, bedding products, apparel and beauty products in California using the finest natural and organic materials. The mission of Avocado is to be the world’s most sustainable brand - the pinnacle of certified organic mattresses, luxury bedding, and quality wood furniture. As a mission driven company, Avocado asks all employees to uphold its high standards of environmental and social responsibility and support initiatives and strategies that help Avocado continue to raise the bar for what it means to be a sustainable company.