Retail Store Operations Leader

academy; Houma (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Academy Sports + Outdoors is seeking an Operations Manager to lead store operations, drive profitability, and ensure outstanding customer service. You will supervise Team Leads, Cashiers, Asset Protection, and Inventory Control while implementing weekly and monthly goals.

This role requires at least three years of leadership experience, a Bachelor’s degree preferred, and proven ability to manage up to 40 staff in a fast-paced retail environment.

Qualifications

• Bachelor’s degree in related field preferred.
• At least three years of relevant work experience required.
• Demonstrated success in leading overall departments of up to 40 people to drive operational excellence and sales targets.

Responsibilities

• Overall management responsibility for the execution and operational excellence of the entire store.
• Management responsibility for the store Operations and actively participates in the personnel decisions of Operations team members, including, but not limited to, employee selection, training, discipline, termination and development.
• Provides Operations departmental direction and daily supervisory oversight to Team Leads, Cashiers, Custodians, Asset Protection, Loss Prevention, Inventory Control and Seasonal Team Members to ensure exceptional customer service is the priority of interaction with customers.
• Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store. This includes the development, analysis and implementation of the staffing, training, payroll hours and scheduling of team members.
• Audits firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks, and signs off as final approver.

Skills

Supervisory skills

Customer service

Problem solving

Communication

Business acumen

Education

Bachelor’s degree preferred

Tools

Inventory software

Order processing systems

Payroll systems

Microsoft Office (Word, Excel)

Job description

Academy Sports + Outdoors is seeking an Operations Manager to lead store operations, drive profitability, and ensure outstanding customer service. You will supervise Team Leads, Cashiers, Asset Protection, and Inventory Control while implementing weekly and monthly goals.

This role requires at least three years of leadership experience, a Bachelor’s degree preferred, and proven ability to manage up to 40 staff in a fast-paced retail environment.