Retail Store Operations Lead — Customer Experience

Dollar Tree, Inc.; Joliet (IL); On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree, Inc. seeks an Assistant Store Manager to support store operations, customer service, and team development in Joliet, IL. You will assist with daily store activities, organize merchandise, and help supervise and train Store Associates to maintain a high-energy, friendly environment.

The role emphasizes ensuring a safe, clean store, accurate record-keeping, and adherence to company policies. Prior store management experience and strong communication skills are preferred for this

Qualifications

• Store management experience in retail, grocery, or drug store environment is preferred.
• Strong communication, interpersonal, and written skills are required.
• Exceptional customer service, organizational, and communication skills are required.
• Ability to work in a high-energy, team environment is required.

Responsibilities

• Assist with store functions and day-to-day store activities.
• Help customers in a positive, approachable manner and address questions or concerns they may have.
• Help organize and transfer merchandise from delivery truck to stockroom to sales floor and maintain seasonal areas.
• Perform opening and closing procedures as needed.
• Process corporate directives and communications related to store activities.
• Maintain promotional fixtures and displays for effectiveness.
• Assist in ordering merchandise, processing damaged merchandise, record keeping, and loss prevention.
• Maintain a well-stocked sales floor and organized stockroom to company standards.
• Protect and secure all company assets, including store cash.
• Adhere to policies and safety guidelines and ensure associates follow procedures.
• Help Store Manager supervise, train, and develop Store Associates.
• Maintain a positive, safe, and respectful environment with customers and staff.
• Keep store clean: bathrooms, floors, trash; ensure areas are neat and presentable.

Skills

Store management experience

Customer service

Team development

Strong communication

Attention to detail

Able to lift up to 55 lbs

Education

High school diploma or equivalent

Job description

Dollar Tree, Inc. seeks an Assistant Store Manager to support store operations, customer service, and team development in Joliet, IL. You will assist with daily store activities, organize merchandise, and help supervise and train Store Associates to maintain a high-energy, friendly environment.

The role emphasizes ensuring a safe, clean store, accurate record-keeping, and adherence to company policies. Prior store management experience and strong communication skills are preferred for this