Retail Store Manager - Whitehall, PA

Consumer Cellular, Inc.; Whitehall (Lehigh County); On-site; USD 71,000 - 101,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Store Manager to lead a team in a fast-paced environment. This role emphasizes excellent customer service, talent management, and effective communication. You will oversee daily operations, engage with customers, and ensure your team meets sales targets. With a focus on employee satisfaction and development, you'll create a thriving workplace culture. Join a company that values work-life balance and offers competitive pay and benefits, including medical, dental, and a 401(k) match. If you have a passion for retail and leadership, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Employee Rewards Program

Qualifications

• 3-5 years of sales and retail management experience required.
• Proven ability to train and develop team members.

Responsibilities

• Manage in-store execution and staff scheduling.
• Lead performance management and coaching of Sales Reps.
• Ensure customer satisfaction and sales productivity.

Skills

Customer Service Skills

Performance Management

Coaching Skills

Communication Skills

Sales Management

Team Leadership

Education

High School Diploma

Tools

MS Office Suite

Job description

Job Description - Retail Store Manager - Whitehall, PA (250199)

Job Summary
The Retail Store Manager role requires meeting and exceeding client field expectations with overall store responsibility for store effectiveness and customer satisfaction. Retail Store Manager must have excellent customer service skills, the ability to identify, hire, train and manage talent, and the ability to lead and develop others. Retail Store Manager must have strong performance management and coaching skills allowing ongoing development of their retail Sales Reps. This position will be responsible for managing both full and part-time Mobile Advisors.

The starting salary for this role is at least $71,400/annual (minimum) plus a monthly bonus. We believe in a life/work balance! This role leads a team for 40 hours a week (in-store) which provides the ability to spend the remainder of the week doing the things YOU love best!

Essential Functions

• Manages all aspects of in-store execution within assigned store, including but not limited to: staffing of retail locations, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management.
• Establishes and maintains critical relationships with field leadership.
• Ensures and promotes strong relationships with the in-store team and field leadership to ensure communication continuity and adoption of all directives.
• Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching.
• Ensures employee satisfaction through progressive employee engagement.
• Interviews and hires high-quality full and part-time Sales Reps.
• Manages attrition through key performance indicators.
• Manages performance in store to achieve all sales and customer service objectives.

Supervisory Or Management Responsibility/Decision Making Level

• Works collaboratively with field sales leadership to achieve all company objectives.
• Participates in regular field leadership meetings.
• Provides regular reports to field leadership.
• Participates in and completes all required sales training personally and ensures all employees in store are fully trained at all times.
• Provides feedback on current store performance, derives plan of action for future progress, and ensures execution to that plan.
• Responsible for all hiring, training, and performance management of employees within store.
• Makes all store-level hiring and termination decisions in collaboration with HR.
• Directly coaches and trains sales representatives within the store.

Minimum Education and/or Experience

• High School Diploma required.
• 3-5 years training, sales, account management or related experience and 2+ years of retail management experience required.

Requisite Abilities and/or Skills

• Specialty Retail management experience required.
• Proven record as a leader and store manager.
• Excellent communication skills both verbal and written.
• High level of business acumen.
• Proven ability to train and develop subordinates.
• Flexibility to work weekends and travel when required.
• Ability to incent and drive Sales Representatives to perform and deliver client expectations.
• Must be proficient in all MS Office suite of products; Word, Excel, PowerPoint.

Additional Job Requirements

• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
• Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.

About Consumer Cellular
Consumer Cellular is the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50+. Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S.-based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. The company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2985 employees and utilizes the nation's largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or [phone].

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $71,400
• Maximum Salary: $100,800

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Employee rewards program

*Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Pre-employment background check and drug screen is required.

Primary Location

United States-Pennsylvania-Whitehall

Job

Retail Management

Schedule

Full-time

Travel

No

Job Posting

Mar 20, 2025

Unposting Date

Mar 26, 2025

Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].