Retail Store Manager- Twelve Oaks Mall

Pop Mart; United States; On-site; USD 52,000 - 62,000; Full time

Job summary

POP MART stores are seeking a Store Manager at Twelve Oaks Mall to lead all aspects of the business and deliver a premium retail experience.

You will develop a high-performing team, manage inventory and operations, and drive sales through strong leadership and customer focus. This role reports to the District/Area Manager and requires 3+ years in retail management with flexibility for peak periods.

Qualifications

• 3+ years of retail management experience leading high-volume stores.
• Experience managing teams of 10+ employees and coaching leaders.
• Strong understanding of retail KPIs and using metrics to drive performance.
• Ability to work evenings, weekends, holidays, and peak periods.

Responsibilities

• Lead a high-performing store team and develop future leaders.
• Own store financials including sales, payroll, expenses, profitability, and operations.
• Deliver exceptional customer experiences and promote POP MART's brand and collectibles.
• Manage daily store operations, scheduling, inventory, and visual merchandising.
• Execute promotional campaigns and product launches to drive sales.
• Represent POP MART in the local community and ensure store standards.

Skills

Retail leadership

Team development

Customer experience

KPIs

Operations

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Position: Store Manager

Location: Twelve Oaks Mall

Department: Retail

Salary: $52,000-$62,000

Opportunity Overview:

At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together. As a Store Manager, you will be responsible for leading every aspect of the business, creating exceptional customer experience, developing high-performing teams, and driving operational excellence.

As the leader of your store, you'll build a culture that reflects POP MART's creativity, energy, and commitment to outstanding service. You'll own business performance, talent development, visual presentation, inventory management, and daily operations while ensuring every customer enjoys a premium retail experience.

You’ll inspire your team to deliver exceptional results while bringing the excitement of POP MART's collectible characters, artists, and exclusive products to life.

This position reports directly to the District/Area Manager.

What you will achieve:

Leadership & Talent Development

• Recruit, hire, coach, develop, and retain a high-performing leadership team and store associates.
• Foster a positive, inclusive, and customer-first culture that reflects POP MART's values and brand.
• Conduct regular coaching, performance reviews, and development conversations to grow future leaders.
• Create clear expectations, recognize achievements, and hold team members accountable for results.
• Build succession plans and develop internal talent for future growth opportunities.

Business & Sales Performance

• Own the overall financial performance of the store, including sales, payroll, expenses, profitability, and operational execution.
• Drive key performance indicators (KPIs), including:
  • Sales
  • Conversion
  • Units Per Transaction (UPT)
  • Average Transaction Value (ATV)
  • Payroll productivity
  • Inventory accuracy
  • Customer satisfaction
• Analyze business trends and develop action plans to achieve or exceed performance goals.
• Lead execution of product launches, limited-edition releases, and promotional campaigns.

Customer Experience

• Champion an exceptional customer experience by creating an engaging, welcoming, and memorable shopping environment.
• Ensure every team member delivers knowledgeable product recommendations and meaningful customer interactions.
• Serve as a brand ambassador by promoting POP MART's artists, characters, collectibles, and unique retail experience.
• Resolve customer concerns professionally while building long-term customer loyalty.

Store Operations

• Maintain full ownership of daily store operations, ensuring excellence in execution across all functional areas.
• Ensure compliance with company policies, operational procedures, safety standards, and loss prevention practices.
• Oversee scheduling, payroll management, cash handling, inventory control, shipment processing, replenishment, and stockroom organization.
• Maintain a clean, organized, and visually compelling store environment that reflects POP MART's premium brand standards.

Visual Merchandising & Brand Execution

• Execute visual merchandising strategies, marketing campaigns, promotional displays, and seasonal floor sets.
• Partner with cross-functional teams to implement new merchandising initiatives and store updates.
• Ensure visual presentation consistently supports business objectives while delivering an engaging shopping experience.

Brand & Community

• Support in-store events, pop-up activations, conventions, new store openings, and community engagement initiatives.
• Partner with Robo Shop teams and business partners to support operational excellence where applicable.
• Represent POP MART within the local community while helping grow brand awareness and customer engagement.
• Maintain flexibility to work evenings, weekends, holidays, and peak business periods.
• Travel up to 10% as needed to support new store openings, business meetings, training, or company initiatives, including occasional collaboration with international teams outside of standard business hours.

What you will need:

• 3+ years of retail management experience leading high-volume, customer-focused retail stores.
• Proven success managing sales performance, operational execution, and team development.
• Experience leading teams of 10 or more employees, including coaching and developing leaders.
• Strong understanding of retail KPIs and the ability to use business metrics to drive performance.
• Experience executing visual merchandising standards and marketing initiatives.
• Excellent leadership, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, evolving retail environment.
• Passion for delivering exceptional customer experiences.
• Appreciation of designer toys, collectibles, art, pop culture, or lifestyle brands