Retail Assistant Manager - Natick Mall

POP MART; Massachusetts; On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART Natick Mall is seeking an Assistant Store Manager to lead daily operations, drive sales, and coach a team in delivering a premier customer experience. You will oversee inventory, merchandising, and business performance while serving as Manager on Duty when the Store Manager is unavailable.

This role reports to the Store Manager. You will partner with Store Manager to recruit, coach, and develop Brand Associates, ensuring POP MART’s premium brand experience on the sales floor and in the

Qualifications

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high‑performing retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.
• Passion for delivering exceptional customer experiences.

Responsibilities

• Lead, coach, and retain a high‑performing team to deliver outstanding customer experiences.
• Drive sales goals, KPIs, and operational excellence with the Store Manager.
• Oversee daily store operations, cash handling, safety, and compliance.
• Manage inventory, merchandising, and visual standards to reflect POP MART branding.
• Support store events, product launches, and community engagements.
• Assist with scheduling, task planning, and performance development.

Skills

Retail Leadership

Customer Service

Team Coaching

Store Operations

Merchandising

Communication

Inventory Management

Education

High School Diploma or equivalent

Job description

• Passion for delivering exceptional customer experiences.

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

Position: Retail Assistant Manager

Location: Natick Mall

Department: Retail

Hourly: $19.50-$24.50

Opportunity Overview

At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together. As an Assistant Store Manager, you'll play a critical leadership role in delivering an exceptional customer experience while supporting all aspects of store operations. You'll partner closely with the Store Manager to drive sales performance, develop a high-performing team, execute operational excellence, and ensure the store consistently reflects the POP MART brand. As a leader, you'll coach and develop team members, inspire a customer-first culture, and help create memorable experiences for collectors and first-time visitors alike. You'll also oversee daily operations, inventory, merchandising, and business performance while serving as Manager on Duty when the Store Manager is unavailable. This position reports directly to the Store Manager.

What you will achieve

Leadership & Talent Development

• Partner with the Store Manager to recruit, coach, develop, and retain a high-performing team.
• Lead, motivate, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.
• Foster an inclusive, collaborative, and customer-first culture that reflects POP MART's values.
• Serve as Manager on Duty, making operational and customer service decisions while ensuring an exceptional store experience.
• Support onboarding, training, and performance development of new team members.

Customer Experience

• Deliver an exceptional customer experience by leading from the sales floor and setting the standard for customer engagement.
• Inspire excitement around POP MART's artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
• Resolve customer concerns professionally while building long-term loyalty.
• Ensure every customer interaction reflects POP MART's premium brand experience.

Sales & Business Performance

• Partner with the Store Manager to achieve sales goals and key performance indicators (KPIs), including:SalesConversionUnits Per Transaction (UPT)Average Transaction Value (ATV)Payroll productivityInventory accuracy
• Analyze business results and identify opportunities to improve sales performance.
• Execute action plans to improve store performance and customer engagement.
• Promote new product launches, limited‑edition releases, and seasonal campaigns.

Store Operations

• Oversee daily store operations, including opening and closing procedures, cash management, safety, and operational compliance.
• Ensure company policies, procedures, and loss prevention standards are consistently followed.
• Maintain an organized, clean, and safe store environment.
• Support scheduling, daily task planning, and operational execution.
• Monitor inventory accuracy, shipment processing, replenishment, transfers, and stockroom organization.

Visual Merchandising & Inventory

(Responsibilities may vary based on store volume.)

• Execute POP MART visual merchandising standards and marketing initiatives.
• Install planograms, fixtures, promotional signage, and seasonal displays.
• Adjust merchandising based on inventory levels, sales trends, and business priorities.
• Partner with store leadership to maintain inventory accuracy through cycle counts, audits, and replenishment.
• Ensure back‑of‑house organization supports efficient store operations.

Brand & Community

• Serve as a knowledgeable brand ambassador by staying current on POP MART's products, artists, characters, and company initiatives.
• Support in‑store events, product launches, pop‑up activations, conventions, Robo Shop operations, and new store openings.
• Build excitement within the local collector community while promoting POP MART's unique brand experience.

What you will need

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high‑performing retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.
• Passion for delivering exceptional customer experiences.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to analyze business metrics and implement action plans that drive results.
• Excellent organizational skills with the ability to prioritize competing responsibilities.
• Comfortable working independently while making sound business decisions.
• Ability to adapt quickly in a fast‑paced retail environment.
• High School Diploma or equivalent required.
• Must be at least 18 years of age.

What We Offer

• Market‑competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
• Growth opportunities: on‑the‑job training, leadership development, and stretch assignments to advance your career.