Retail Store Manager- Maine Mall

Pop Mart; Maine; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART in Maine Mall seeks a Store Manager to lead all aspects of the store, drive sales, coach a high-performing team, and ensure exceptional customer experiences. You will own visual merchandising, inventory control, scheduling, and daily operations while upholding POP MART's premium brand and service standards in a fast-paced retail environment.

You will recruit, train, and develop leaders, monitor KPIs, and execute product launches and promotions to maximize profitability and brand growth

Qualifications

• 3+ years of retail management experience leading high‑volume, customer‑focused stores.
• Proven ability to drive sales performance and operational excellence.
• Experience coaching and developing leaders and teams.
• Strong understanding of retail KPIs and business metrics.
• Excellent leadership, communication, and problem-solving skills.

Responsibilities

• Lead overall store performance, including sales, payroll, expenses, profitability, and operations.
• Drive KPIs: sales, UPT, ATV, payroll productivity, inventory accuracy, customer satisfaction.
• Lead product launches, limited releases, and promotions to maximize revenue.
• Create an exceptional customer experience and act as a brand ambassador for POP MART.
• Oversee scheduling, cash handling, inventory control, shipments, and store presentation.

Skills

Retail management

Team development

Leadership

KPIs

Education

Associate's or Bachelor's degree in Business, Retail Management, or a related field

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Position: Retail Store Manager

Location: Maine Mall

Department: Retail

Salary: $70,000-$80,000

Opportunity Overview

At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together. As a Store Manager, you will be responsible for leading every aspect of the business, creating exceptional customer experience, developing high-performing teams, and driving operational excellence. As the leader of your store, you'll build a culture that reflects POP MART's creativity, energy, and commitment to outstanding service. You'll own business performance, talent development, visual presentation, inventory management, and daily operations while ensuring every customer enjoys a premium retail experience. You'll inspire your team to deliver exceptional results while bringing the excitement of POP MART's collectible characters, artists, and exclusive products to life. This position reports directly to the District/Area Manager.

What you will achieve

Leadership & Talent Development

• Recruit, hire, coach, develop, and retain a high-performing leadership team and store associates.
• Foster a positive, inclusive, and customer‑first culture that reflects POP MART's values and brand.
• Conduct regular coaching, performance reviews, and development conversations to grow future leaders.
• Create clear expectations, recognize achievements, and hold team members accountable for results.
• Build succession plans and develop internal talent for future growth opportunities.

Business & Sales Performance

• Own the overall financial performance of the store, including sales, payroll, expenses, profitability, and operational execution.
• Drive key performance indicators (KPIs), including: Sales Conversion Units Per Transaction (UPT) Average Transaction Value (ATV) Payroll productivity Inventory accuracy Customer satisfaction
• Analyze business trends and develop action plans to achieve or exceed performance goals.
• Lead execution of product launches, limited‑edition releases, and promotional campaigns.

Customer Experience

• Champion an exceptional customer experience by creating an engaging, welcoming, and memorable shopping environment.
• Ensure every team member delivers knowledgeable product recommendations and meaningful customer interactions.
• Serve as a brand ambassador by promoting POP MART's artists, characters, collectibles, and unique retail experience.
• Resolve customer concerns professionally while building long‑term customer loyalty.

Store Operations

• Maintain full ownership of daily store operations, ensuring excellence in execution across all functional areas.
• Ensure compliance with company policies, operational procedures, safety standards, and loss prevention practices.
• Oversee scheduling, payroll management, cash handling, inventory control, shipment processing, replenishment, and stockroom organization.
• Maintain a clean, organized, and visually compelling store environment that reflects POP MART's premium brand standards.

Visual Merchandising & Brand Execution

• Execute visual merchandising strategies, marketing campaigns, promotional displays, and seasonal floor sets.
• Partner with cross‑functional teams to implement new merchandising initiatives and store updates.
• Ensure visual presentation consistently supports business objectives while delivering an engaging shopping experience.

Brand & Community

• Support in-store events, pop‑up activations, conventions, new store openings, and community engagement initiatives.
• Partner with Robo Shop teams and business partners to support operational excellence where applicable.
• Represent POP MART within the local community while helping grow brand awareness and customer engagement.

What you will need

• 3+ years of retail management experience leading high‑volume, customer‑focused retail stores.
• Proven success managing sales performance, operational execution, and team development.
• Experience leading teams of 10 or more employees, including coaching and developing leaders.
• Strong understanding of retail KPIs and the ability to use business metrics to drive performance.
• Experience executing visual merchandising standards and marketing initiatives.
• Excellent leadership, communication, and problem‑solving skills.
• Ability to thrive in a fast‑paced, evolving retail environment.
• Passion for delivering exceptional customer experiences.
• Appreciation of designer toys, collectibles, art, pop culture, or lifestyle brands is highly valued.
• Experience collaborating with international or cross‑functional teams is a plus.
• Associate's or Bachelor's degree in Business, Retail Management, or a related field preferred.

What We Offer

• Market‑competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
• Growth opportunities: on‑the‑job training, leadership development, and stretch assignments to advance your career.
• Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

Equal Employment Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Reasonable Accommodation

Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing [e-mail]. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position.

Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Pay Range Details

The base salary range for this position is $70,000-$80,000 annually. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company's incentive compensation program.